Computer Repair Technician

Riverside Technologies, Inc; South Dakota; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

PTO

Job summary

Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support, perform installs, moves, adds and changes, and deliver reliable technical assistance and follow-up service.

You will service desktops, laptops, servers, and printers, communicate clearly with customers about repair steps and timelines, and escalate complex issues as needed. A high school diploma or GED is required; A+, Cisco, and HP certifications are highly desired, and you

Qualifications

• High school diploma or GED is required.
• A+ Cisco and HP certifications are highly desired.
• Ability to travel when required and work varying shifts.

Responsibilities

• Providing onsite hardware and networking support for desktops, laptops, and servers.
• Performing installs, moves, adds, and changes, plus testing and inspecting units for quality.
• Communicating clearly with customers about repair steps, parts, and time estimates.
• Providing technical assistance for printers, computer systems, and hardware.
• Escalating issues as needed and following up with customers.

Skills

Customer service

Teamwork

Communication

Organization

Education

High school diploma or GED

A+ certification

Cisco certification

HP certification

Tools

Networking equipment

Job description

Job Description

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

Job Summary:

As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you'll perform installs, moves, adds, and changes. You'll also provide technical assistance and support for computer systems and hardware. Plus, you'll be responsible for follow-up services and problem escalation.

What You'll Be Doing:

• Providing onsite support, including hardware and networking support for desktops, laptops, and servers
• Maintaining a high degree of professionalism in actions, demeanor, and dress
• Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Providing technical assistance and support for incoming issues related to printers, computer systems and hardware
• Responding to inquiries from customers seeking assistance and walking the customer through problem-solving process
• Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems
• Installing, modifying, and repairing computer hardware and software
• Prioritizing and reviewing work orders to schedule daily work
• Developing a working knowledge of all operating standards, practices, and procedures
• Installing new equipment at customer sites as required
• Performing other related duties as assigned

What You'll Need:

• High school diploma or GED
• A+, Cisco, and HP certifications highly desired
• Ability to travel when required
• 1 year in field service support role supporting a variety of hardware and networking equipment preferred
• Sense of urgency
• Must be available for varying shifts depending on customers' needs
• Regular reliable attendance
• Exceptional organizational skills and a professional presence
• Ability to work efficiently within a team
• Must have ability to move equipment weighing up to 25 lbs.
• Must have exceptional driving record and have a valid driver's license (part of the responsibilities will be to drive to customer sites)
• Must be able to pass drug screening and background check

What You Can Look Forward to:

• We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
• PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
• CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.

Starting pay $20.00-$22.00/hour!

Company Description

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions-managed services, IT hardware, warehouse services, and technology deployment, we add our blend of passion, creativity, and teamwork.