Computer Operator II

IGT; Egg Harbor Township (NJ); On-site; USD 33,000 - 46,000; Full time

Job summary

A leading gaming company seeks a Computer Operator II to ensure customer satisfaction and monitor game configurations. The role involves working in a centralized NOC, handling event monitoring, and collaborating with engineering teams. Ideal candidates will have customer service experience and familiarity with various software tools.

Benefits

401(k) Savings Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accident Insurance

Disability Insurance

Tuition Reimbursement

Paid Time Off

Wellness Programs

Qualifications

• 1 year experience in Service Desk or call center roles.
• Able to type 35 WPM.
• ITIL Foundations preferred.

Responsibilities

• Serve as the single point of contact for customers.
• Monitor and report on game and system issues.
• Work cross-functionally with engineering on issues.

Skills

Customer Service

Networking

Troubleshooting

Bilingual Spanish English

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

SAP

Salesforce

Adobe

Doc U Sign

ACD systems

Job description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visitwww.igt.com.

Responsibilities

Serves as the “face” of IGT to customers as the single point of contact call center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized NOC accountable for Event monitoring and live Game and system configuration on a high volume of games and systems across North America. The Computer Operator II is responsible for monitoring and reporting on progressive system game and system level issues and for any configuration change that may occur. You will be required to correctly and accurately note any game installation and removal, along with any variety of configuration changes according to approved internal controls and jurisdictional gaming regulations.

Additionally, the Computer Operator II will:

• Has the ability to complete the MegaJackpot responsibilities up to and including the presentation of the Initial Payment
• Exhibit ownership over the Configuration Operations workload
• Begin to work Cross functionally with engineering on application software/hardware and Infrastructure issues related game and system startup/shutdown
• All other Computer Operator I duties as required

Qualifications

High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license
Familiarity with Microsoft Office Suite
1 year Experience with Service Desk, call center, or customer service positions
ITIL Foundations preferred
What will put you ahead:
Other experience with networking, troubleshooting, and complex software applications preferred.
Able to type 35 WPM
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English preferred

Keys to Success

•Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-KG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,200 - $45,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .