Computer Operator 1

First National Bank Of Pennsylvania; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Computer Operator to monitor and support shift processing activities in a 24/7 processing environment. You will complete daily logs, print and deliver reports, and operate peripheral equipment including tape drives and printers with guidance from a Lead Operator.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced banking tech environment, with the position typically based at our Hermitage, PA

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Ability to work and multi-task in a fast paced environment.
• Detail-oriented.
• Excellent customer service skills.
• Associates degree preferred.
• General knowledge of PC, office equipment, printers and peripheral equipment, networking and technology terminology.
• Basic knowledge of Microsoft applications.

Responsibilities

• Performs file transfers using various delivery methods and utilities providing Tier 1 support including initial recipient of departmental calls and emails for requests and issues.
• Performs routine requests and troubleshooting and escalates to Technology management as appropriate.
• Uses basic analysis and math skills and may be involved in solving some issues.
• Follows production checklist through shift assignment.
• Is responsible for daily operations of Unisys mainframe per shift assignment.
• Escalates issues and anomalies.
• Exhibits attention to detail, completes all assigned tasks and escalates issues and anomalies.
• Completes daily checklist and assigned operational logs.
• Documents work and procedures related to computer operations.
• Completes tasks and checklists independently with oversight from manager or Lead Computer Operator.
• Receives direction from manager or Lead Computer Operator with schedule.
• Participates in scheduled rotation and is required to meet availability requirements per schedule.
• Performs other related duties as assigned.
• Has significant impact with production mainframe and peripheral processing systems.
• Follows change control procedures.
• Has internal contact with end users, computer operations management and the entire Technology organization.
• Has minimal external contact, only authorized by management.
• Performs other related duties and projects as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multi-tasking

Detail-oriented

Customer service skills

General PC knowledge

Education

High School or GED

Associate degree preferred

Tools

Microsoft applications

Unisys training modules

Fiserv training modules

Job description

Primary Office Location

4140 East State Street. Hermitage, Pennsylvania. 16148.

Position Title

Computer Operator

Business Unit

Technology

Reports to

Manager of Computer Operations

Position Overview

This position is primarily responsible for monitoring applicable shift processing activities and related end‑user activity in a 24/7 processing environment and ensuring a balanced and effective operating systems environment. The incumbent completes daily processing logs and checklists, prints and delivers required reports and forms and operates and maintains peripheral equipment, as required, including tape drives, hard drives, cd/dvd drives, printers and consoles.

Primary Responsibilities

• Performs file transfers using various delivery methods and utilities providing Tier 1 support including initial recipient of departmental calls and emails for requests and issues.
• Performs routine requests and troubleshooting and escalates to Technology management as appropriate.
• Uses basic analysis and math skills and may be involved in solving some issues.
• Follows production checklist through shift assignment.
• Is responsible for daily operations of Unisys mainframe per shift assignment.
• Escalates issues and anomalies.
• Exhibits attention to detail, completes all assigned tasks and escalates issues and anomalies.
• Completes daily checklist and assigned operational logs.
• Documents work and procedures related to computer operations.
• Completes tasks and checklists independently with oversight from manager or Lead Computer Operator.
• Receives direction from manager or Lead Computer Operator with schedule.
• Participates in scheduled rotation and is required to meet availability requirements per schedule.
• Performs other related duties as assigned.
• Has significant impact with production mainframe and peripheral processing systems.
• Follows change control procedures.
• Has internal contact with end users, computer operations management and the entire Technology organization.
• Has minimal external contact, only authorized by management.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

High School or GED

Minimum Years of Job Related Experience Required

0

Skills Required

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Excellent customer service skills
• Associates degree preferred.
• General knowledge of PC, office equipment, printers and peripheral equipment, networking and technology terminology.
• Basic knowledge of Microsoft applications.

Licensure/Certification Required

Appropriate Unisys and Fiserv virtual training modules with manager approval.

Physical Requirements or Work Conditions

Frequent kneeling/crawling/stooping

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.

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