Imaging and Mail Services Representative (Lockbox)

First National Bank Of Pennsylvania; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

First National Bank Of Pennsylvania in Pittsburgh is seeking an Imaging and Mail Services Representative to process and distribute high volumes of mail and packages, including sensitive financial and regulatory documents, while maintaining strict confidentiality.

You will index and image documents, support mergers and regulatory projects, coordinate with third‑party vendors, and ensure fast, secure delivery of communications across branches and offices.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Detail-oriented and organized; able to multitask in a fast-paced environment.
• Ability to handle confidential information.
• Experience using general office equipment and basic software.
• Familiarity with MS Word and MS Excel at a basic level.

Responsibilities

• Process mail and packages for FNB Corp and affiliates, prioritizing time-sensitive items while maintaining confidentiality.
• Monitor for suspicious packages/envelopes and escalate concerns to management.
• Index and image documents for mergers, acquisitions, and regulatory projects per business needs.
• Prepare outgoing mail using appropriate inserter/scanning methods per courier guidelines.
• Sort and distribute mail, and manage returned mail and related communications.
• Use multiple systems to meet deadlines and service level standards.
• Ensure documents are sent quickly and securely.
• Coordinate with third-party vendors and address discrepancies.
• Scan legal and regulatory documents requiring detailed indexing and imaging.
• Import documents and index for future retrieval.
• Monitor shared department email and respond to internal inquiries.
• Perform local courier runs for delivery/pickup of mail.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Detail-oriented

Organization

Multitasking

Office equipment

MS Word

MS Excel

Confidential information handling

Education

High School or GED

Tools

MS Word

MS Excel

Job description

Primary Office Location:

600 River Avenue. Pittsburgh, Pennsylvania. 15212.

Position Title:

Imaging and Mail Services Representative

Business Unit:

Operations

Reports to:

Supervisor of Imaging and Mail Services

Position Overview:

This position is responsible for processing and distributing high volumes of internal and external mail and packages including legal and regulatory documents for a substantial number of branch and office locations. The incumbent will adhere to all US postal standards and regulations along with financial institution policies and procedures. The position is responsible for indexing and scanning high volumes of financial, legal and regulatory documents of a sensitive nature for all areas of the corporation and their affiliates.

Primary Responsibilities:

• Processes mail and packages for FNB Corp and affiliates, prioritizing time-sensitive items while maintaining strict confidentiality.
• Monitors for suspicious packages/envelopes and escalates concerns to management.
• Indexes and images documents for mergers, acquisitions, and regulatory projects per business needs.
• Prepares outgoing mail using a folder inserter and connect machine or scanning shipping process per courier guidelines.
• Sorts, distributes, communicates returned mail, follows bank procedure for returned statements and debit cards.
• Exercises time management, using multiple systems while meeting critical deadlines and service level standards.
• Ensures documents are sent quickly and securely.
• Works with third party vendors keeping current on updates and communication of issues and research discrepancies.
• Scans legal and regulatory documents requiring detailed indexing and imaging.
• Imports documents and indexes for future retrieval.
• Monitors shared department email inbox and responds to internal questions or concerns.
• Performs local courier run for delivery/pickup of mail.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Detail-oriented
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast paced environment
• Ability to use general office equipment
• MS Word - Basic Level
• MS Excel - Basic Level
• Ability to work with confidential customer information and ability to work in a collaborative team atmosphere

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Valid Drivers License

Physical Requirements or Work Conditions Beyond Traditional Office Work:

• Heavy Lifting over 45 lbs.
• Constant/Frequent Standing
• Frequent kneeling/crawling/stooping

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law.

It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success.

As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers.

The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina.

Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.