Imaging and Mail Services Representative (Lockbox)

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh is seeking an Imaging and Mail Services Representative to handle high volumes of internal and external mail and packages, including sensitive legal and regulatory documents, across branch locations.

Role requires adherence to postal standards, indexing/scanning of documents, and coordination with vendors. Minimum education is High School or GED with related experience and strong organizational skills.

Qualifications

• High School or GED required.
• 1 year of related experience required.
• Strong communication and customer service skills needed.
• Ability to handle confidential information and sensitive materials.
• Detail-oriented with good organizational abilities.

Responsibilities

• Process mail and packages for multiple locations with confidentiality and accuracy.
• Prepare outgoing mail using inserter/scanner per guidelines; manage returns per procedures.
• Manage time, meet deadlines, and coordinate with vendors on updates and issues.
• Index and image documents, including legal/regulatory items, for retrieval.
• Perform local courier runs and support other related duties as assigned.
• Maintain risk awareness and adhere to company policies and regulatory requirements.

Skills

Excellent communication

Customer service

Detail-oriented

Organizational skills

Multi-tasking

Office equipment

MS Word

MS Excel

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Basic Level

Job description

Primary Office Location: 600 River Avenue. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

Position Title:

Imaging and Mail Services Representative

Business Unit:

Operations

Reports to:

Supervisor of Imaging and Mail Services

Position Overview

This position is responsible for processing and distributing high volumes of internal and external mail and packages including legal and regulatory documents for a substantial number of branch and office locations. The incumbent will adhere to all US postal standards and regulations along with financial institution policies and procedures. The position is responsible for indexing and scanning high volumes of financial, legal and regulatory documents of a sensitive nature for all areas of the corporation and their affiliates.

Primary Responsibilities

• Processes mail and packages for FNB Corp and affiliates, prioritizing time-sensitive items while maintaining strict confidentiality. Monitors for suspicious packages/envelopes and escalates concerns to management. Indexes and images documents for mergers, acquisitions, and regulatory projects per business needs.
• Prepares outgoing mail using a folder inserter and connect machine or scanning shipping process per courier guidelines. Sorts, distributes, communicates returned mail, follows bank procedure for returned statements and debit cards.
• Exercises time management, using multiple systems while meeting critical deadlines and service level standards. Ensures documents are sent quickly and securely. Works with third party vendors keeping current on updates and communication of issues and research discrepancies.
• Scans legal and regulatory documents requiring detailed indexing and imaging. Imports documents and indexes for future retrieval. Monitors shared department email inbox and responds to internal questions or concerns.
• Performs local courier run for delivery/pickup of mail.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Detail-oriented
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast paced environment
• Ability to work with general office equipment
• MS Word - Basic Level
• MS Excel - Basic Level
• Ability to work with confidential customer information and ability to work in a collaborative team atmosphere

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

• Valid Drivers License

Physical Requirements Or Work Conditions Beyond Traditional Office Work

• Heavy Lifting over 45 lbs.
• Constant/Frequent Standing
• Frequent kneeling/crawling/stooping

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.