Computer Operator

Socket.dev; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

CompTech Computer Technologies is hiring a Computer Operator to support the Defense Logistics Agency in Richmond, VA. The ideal candidate will be responsible for managing technical operations and ensuring customer satisfaction while maintaining strong communication.

This full-time role requires one year of relevant experience, and the candidate must obtain Security+ CE and other certifications upon hire. Applicants should demonstrate problem-solving abilities and a commitment to operational excellence.

Qualifications

• One year of Help Desk or Deskside Support experience.
• DLA CE Cert IA Role/Function must be obtained upon hire.
• Current Security+ CE certification.

Responsibilities

• Ensure customer satisfaction at every level.
• Manage and prioritize service tickets effectively.
• Adapt to new policies and technologies seamlessly.
• Operate communications-computer systems.
• Anticipate problems and act towards resolution.

Skills

Interpersonal skills

Communication skills

Help Desk Support

Problem-solving

Technical adaptability

Job description

Good people. Dedicated People. Hard-working people.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title: Computer Operator
Location: Richmond, VA (on-site)
Supporting: The Defense Logistics Agency (DLA) Secret Security Clearance

Overview

CompTech is seeking a qualified Computer Operator to support the Defense Logistics Agency (DLA). The ideal candidate will assist in the technical operation and testing of fully integrated computer-based systems in a supervised environment. This position requires local travel using personal vehicle, company van, cart or other motorized vehicle.

Scope of Work

Key responsibilities include:

• Ultimate accountability for ensuring customer satisfaction at every level.
• Cultivate collaborative relationships with peers and leadership in a team focused environment, always communicating effectively and displaying diplomacy.
• Proven ability to effectively manage and prioritize a diverse workload of assigned service tickets.
• Flexible, with the ability to seamlessly transition from daily operations to project actions, and vice-versa.
• Demonstrated ability to quickly adapt to new policies and evolving technologies within this dynamic technical environment.
• Adept at interpreting and adhering to guidance and Standard Operating Procedures (SOPs) provided by contract and government leadership.
• Proficiency in operating a diverse range of system components, including hardware, software, and mass storage technology.
• Capability, under supervision, to operate communications-computer systems, as well as install, implement, maintain, and optimize operating systems, disk and tape management systems, and computer operations automation software.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.

Knowledge, Skills, and Certification Requirements

• Excellent interpersonal and communication skills
• One (1) year of Help Desk or Deskside Support experience
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained upon hire
• Security+ CE

Security Clearance Requirements

• Secret

Equal Employment Opportunity

CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at [phone] or email [e-mail]. A CompTech associate will respond to your message as soon as reasonably possible.