IAM Access Management Analyst

CompTech Computer Technologies; Fort Belvoir (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Benefits

PTO

401k matching

Job summary

CompTech is seeking an IAM Access Management Analyst to support the Defense Logistics Agency (DLA) at Fort Belvoir, VA on-site. The role requires strong troubleshooting, customer service, and a security-focused mindset in a mission-critical, defense-related environment.

Responsibilities include end-user support for access and system issues, coordination with infrastructure and cybersecurity teams, and adherence to DoD policies.

Qualifications

• Minimum two (2) years of experience in a customer service or technical support role.
• Minimum one (1) year of experience in a help desk or IT support environment.
• Experience supporting enterprise users in secure or regulated environments preferred.

Responsibilities

• Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues.
• Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality.
• Respond to support requests via phone, E-Mail, ticketing systems, and online support tools.
• Document, track, and monitor incidents and requests using applicable systems and tools.
• Coordinate with internal teams and technical departments to resolve user issues and escalations.
• Support identity and access management processes in accordance with DoD security policies and procedures.
• Troubleshoot connectivity issues related to remote access, user authentication, and network access.
• Maintain professionalism and customer service excellence while supporting users in high-pressure environments.
• Follow established procedures for incident response, account provisioning, and issue escalation.
• Assist with maintaining accurate documentation and knowledge base materials.

Skills

Customer service

Technical support

Help desk

DoD 8140 IAT-Level II

Tools

Ticketing systems

Incident tracking tools

Job description

Good people. Dedicated People. Hard-working people.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title: IAM Access Management Analyst
Location: Fort Belvoir, VA (on-site)
Supporting: The Defense Logistics Agency (DLA) Top Secret Security Clearance

Overview

CompTech is seeking a motivated and detail-oriented IAM Access Management Analyst to support the Defense Logistics Agency (DLA). This role is ideal for an IT support professional with strong troubleshooting skills, customer service experience, and a security-focused mindset who thrives in mission-critical environments supporting national defense operations.

Work Scope

The IAM Access Management Analyst will provide technical support to end users for system access, account management, hardware/software issues, and connectivity problems while ensuring compliance with DoD cybersecurity requirements and access control procedures. This individual will serve as a frontline resource supporting users across secure enterprise environments and coordinating with infrastructure, cybersecurity, and operations teams to resolve technical issues efficiently and professionally.

This role offers the opportunity to support critical defense missions in a highly collaborative, fast-paced, and security-focused environment.

Key responsibilities include:

• Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues
• Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality
• Respond to support requests via phone, E-Mail, ticketing systems, and online support tools
• Document, track, and monitor incidents and requests using applicable systems and tools
• Coordinate with internal teams and technical departments to resolve user issues and escalations
• Support identity and access management processes in accordance with DoD security policies and procedures
• Troubleshoot connectivity issues related to remote access, user authentication, and network access
• Maintain professionalism and customer service excellence while supporting users in high-pressure environments
• Follow established procedures for incident response, account provisioning, and issue escalation
• Assist with maintaining accurate documentation and knowledge base materials

Knowledge, Skills, and Certification Requirements:

• Minimum two (2) years of experience in a customer service or technical support role
• Minimum one (1) year of experience in a help desk or IT support environment
• Experience supporting enterprise users in secure or regulated environments preferred
• Experience working with ticketing systems and incident tracking tools preferred

Candidates must possess an active DoD 8140 IAT-Level II compliant certification, including one of the following:

Security+ CE,CySA+,SSCP,CASP+ CE,CCNA Security,CND,GSEC,GICSP,CISA,CISSP (or Associate),GCED,GCIH,CCNP Security

Security Clearance Requirements:

• Top-Secret
• $70k - $75k, benefits, PTO, 401k+matching

Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at [phone] or email [e-mail]. A CompTech associate will respond to your message as soon as reasonably possible.