Computer Operator

Artech Information System LLC; Kennett Square (Chester County); On-site; USD 10,000 - 60,000; Full time

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Computer Operator

Duration: Direct Full time

This position is overnight for 3 12 1/2 hour shifts. The hours will be 7:45 PM-8:15 AM and the days will be on a rotation. For 3 months the working days will be Sunday, Monday, and Tuesday, then the following 3 months the working days will be Thursday, Friday, and Saturday.

Responsibilities:

1. Proactively monitor the computer operations environment.
2. Provide L1 support for batch, online, data communication, and host system estate.
3. Assist support personnel, infrastructure teams, and 3rd party maintenance engineers.
4. Coordinate US and UK batch schedules to ensure SLA’s are met.
5. Communicate and escalate operational issues that impact the business.
6. Participate in the daily turnover meeting and ensure Assyst tickets are opened with all pertinent information and assigned to the appropriate resource(s) for review.
7. Provide off-hours help desk service for high-priority calls following documented procedures.
8. Utilize computer scheduling packages and monitoring tools such as 24x7 and Tivoli.
9. Maintain a good general knowledge of the batch schedule elements and how they are constructed.
10. Establish priorities, work independently, and proceed with objectives.
11. Stay abreast of all batch and host system changes.
12. Have a good understanding of ITIL services foundation.

Experience/Skills:

1. At least 2-3 years of experience in computer operations.
2. Successfully execute operational processes and policies.
3. General understanding of server OS and network concepts required for troubleshooting.
4. Ability to navigate and monitor node management tools and consoles.
5. Ability to handle and resolve multiple problems and document the same.