Computer Operator

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Automations Unit in Harrisburg. This role involves providing essential technical support for production workload scheduling across multiple platforms, ensuring efficient job execution and coordination. You will utilize your expertise in mainframe technology and tools like BMC Remedy to manage change requests and improve workflow processes. This position offers a unique opportunity to contribute to significant projects while collaborating with application development teams. If you thrive in a dynamic environment and have a passion for technology, this is the perfect chance to make a meaningful impact.

Qualifications

• 1+ years of experience with scheduling Batch Processing jobs on mainframe/servers.
• Essential knowledge of primary mainframe systems like TSO, ISPF, JES2.

Responsibilities

• Provide technical support for production workload scheduling across platforms.
• Coordinate change requests affecting mainframe/server production environments.

Skills

Batch Processing

Mainframe Technology

Technical Support

Change Management

Analytical Skills

Tools

BMC Remedy

IBM TIVOLI Workload Scheduler

z/OS

IMS

DB2

VTAM

SDSF

ITOM

JES2

Job description

This position is in the Automations Unit in the Office of Administration, Technology Services Office (TSO) Infrastructure and Economic Development (IED) Delivery Center, providing support for PennDOT, DCED, and PEMA and located in the Commonwealth Keystone building in Harrisburg.

Responsibilities:

1. Provide day-to-day technical support for all production workload scheduling and coordination for job execution across four platforms in two datacenters.
2. Have a working knowledge of current mainframe technology with emphasis on the z/OS operating system, IMS, DB2, VTAM, SDSF, ITOM, and JES2.
3. Consult/Participate in a joint effort with application development teams to understand business initiatives and provide technical analysis to ensure maximum workflow on all platforms while supporting current methodologies and efficient production processing.
4. Receive change and incident requests through the BMC Remedy on-line intranet based system.
5. Process all change requests affecting the mainframe/server production environments in the Remedy application.
6. Coordinate and change all RACF protected production libraries for program source code, executable load modules, JCL, IBM’s TIVOLI Workload Scheduler/Controller (TWSC) and related procedures.
7. Work as an analyst for the Remedy Service Management System providing coordination, analysis, and support for the review, routing, closure and quality assurance for all requests for IT Services involving production migration, workload applications, naming convention standard, configuring timelines and implementation of workflows, running and the decommissioning of legacy batch jobs as new platforms are implemented.
8. Verify accuracy of each request for complete information, required approvals and enforce policies and procedures related to each request.
9. Perform changes as requested or redirect requests requiring further clarification and contact requestor to obtain additional information when needed.
10. Process Remedy exceptions and special job requests requiring unique or emergency handling.
11. Ensure submitted change requests are complete and accurate and review Remedy activity that includes requests, results and ensure all requests are handled within pre-determined schedules.
12. Process and communicate via the 'Daily Report' e-mailed to Operations RTP Data Center with all special job handling information and instructions for daily production processing, including schedule changes.
13. Review daily production report from the outsourced data center for accuracy and required information.
14. Schedule batch jobs which consists of updating calendars from normal work days to state holidays and to calculate dates tailored for the JCL.
15. Understand and enforce policies and procedures related to PennDOT’s workload scheduling services including naming standards, runbooks, triggers and error code handling.
16. Recommend improvements to work standards for assigning, scheduling and reviewing both day-to-day activities and for long term initiatives.
17. Support Implementations or Releases which may require evening or weekend coverage.

Minimum Requirements:

• Experience with scheduling Batch Processing jobs on mainframe and/or servers. Required: 1 year
• Essential knowledge of primary mainframe systems with emphasis on TSO, ISPF, JES2 and ITOM. Required: 1 year
• Working with BMC Remedy Service Management System. Required: 1 year

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