Computer Operations Manager

Fidelity Bank / Oklahoma Fidelity Bank; Overland Park (KS); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Fidelity Bank is seeking an experienced Computer Operations Manager to lead the Computer Operations department and support the Bank’s IBM Power Systems infrastructure. You will manage operations staff and ensure the reliability, security, performance, and availability of one of the Bank’s most critical technology environments, serving as both a people manager and a senior technical resource.

The candidate selected for this position will be responsible for managing the department, setting

Qualifications

• Bachelor’s degree or equivalent technical experience.
• 5+ years supporting IBM Power Systems and related infrastructure.
• 3+ years in a supervisory or management role.
• Experience with budgets, staffing plans, and vendor contracts.
• Experience with banking cores and disaster recovery testing.

Responsibilities

• Lead and develop the Computer Operations department and staff.
• Set priorities, service levels, and operating standards for daily processing, batch, backups, and reporting.
• Develop and manage budget, resource plans, and vendor relationships.
• Ensure change management, audits, regulatory requirements, and BCM readiness.
• Administer IBM Power Systems infrastructure, upgrades, and access control.
• Monitor operations, job scheduling, backups, and production workloads.
• Lead DR/BC testing, recovery strategies, and automation initiatives.
• Provide technical leadership and on-call support as needed.

Skills

Staff management

Budgeting

Change management

Disaster recovery planning

Leadership

On-call readiness

Vendor management

Communication

Education

Bachelor’s degree in IT / related field

Tools

BRMS

Mimix

Fortra

Precisely

DCM

iNav

Job description

KC Metro Headquarters
Overland Park, KS 66223, USA

• Hybrid
• Information Technology
• Full-Time
• Requisition #: COMPU004499

Description

Job Overview: Fidelity Bank is seeking an experienced Computer Operations Manager to lead the Computer Operations department and support the Bank’s IBM Power Systems infrastructure. You will manage operations staff and ensure the reliability, security, performance, and availability of one of the Bank’s most critical technology environments, serving as both a people manager and a senior technical resource.

The candidate selected for this position will be responsible for:

• Manage the Computer Operations department, including hiring, scheduling, shift coverage, performance management, and staff development.
• Set departmental priorities, service levels, and operating standards for daily processing, batch, backup, and reporting activities.
• Develop and manage the department budget, resource plans, and vendor relationships.
• Ensure adherence to change management, audit, regulatory, and business continuity requirements, and serve as the escalation point for operational incidents.
• Administer, maintain, and secure the Bank’s IBM Power Systems infrastructure, including upgrades, lifecycle management, user access, and authority management.
• Monitor system operations, job scheduling, backups, and production workloads to ensure successful completion of critical business processes.
• Manage high availability and disaster recovery solutions, including replication, backup strategies, and recovery testing.
• Support core banking applications and related functions, including payment processing, file transmissions, and interfaces.
• Lead root cause analysis and resolution of complex system and application issues.
• Develop automation, documentation, and operational procedures to improve reliability and consistency.
• Provide technical leadership and mentoring, and participate in on-call support, maintenance, and disaster recovery exercises.

Requirements for the position include:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field preferred; equivalent technical experience supporting IBM iSeries and financial services core systems may be considered.
• 5+ years supporting IBM Power Systems, with expert knowledge of architecture, administration, performance tuning, and capacity planning.
• 3+ years in a supervisory or management role leading a computer operations, data center, or IT operations team, including 24x7 shift coverage.
• Experience with budgets, staffing plans, vendor contracts, and reporting performance metrics to senior management.
• Experience supporting mission critical banking or financial services platforms, including OS upgrades, PTF deployments, and disaster recovery testing.
• Strong knowledge of change management, risk management, and audit and regulatory requirements; experience working with auditors and examiners.
• Hands on experience with BRMS, Mimix, Fortra, Precisely, DCM, iNav, and related tools, and with automating operational tasks.
• Strong communication, planning, and people management skills.
• Ability to lift up to 50 pounds, respond to after-hours incidents, and participate in an on-call rotation.

Preferred qualifications for this position include:

• Familiarity with FIS Horizon, Horizon XE, BOSS, or comparable core banking systems.
• IBM Power Systems, ITIL Foundation, and Security+, Network+, or equivalent certifications.
• Training in banking compliance, cyber security, risk management, and change management.

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.