Computer/Network Technician – Belmont Co.

East Central Ohio Educational Service Center; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

East Central Ohio Educational Service Center in Belmont County, Ohio is seeking a skilled Computer/Network Technician to maintain and troubleshoot computer systems, networks, and software applications. The role requires diagnosing hardware issues, installing hardware/software, and handling service requests with timely resolutions.

The ideal candidate will have strong TCP/IP networking knowledge, solid hardware experience, and ITIL-based service management skills.

Qualifications

• Proficiency with ITIL framework and IT service management.
• Strong knowledge of computer hardware components.
• Solid understanding of TCP/IP networking and related protocols.
• Excellent problem-solving and analytical skills for troubleshooting.
• Ability to manage multiple priorities with urgency and accuracy.
• Clear communication skills for explaining technical info to non-technical users.
• Commitment to confidentiality and privacy practices.
• Ability to lift up to 30 pounds.

Responsibilities

• Diagnose and repair hardware issues on PCs, servers, printers, scanners, and peripherals.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Provide software support including MS Office and web browsers.
• Respond to and close tickets promptly; document work in service system.
• Escalate complex tickets to Tier 2/3 when needed.
• Follow ECOESC policies and maintain supplies and equipment.
• Maintain privacy and confidentiality of information.
• Participate in team meetings and organizational updates.

Skills

ITIL knowledge

Computer hardware

TCP/IP networking

Problem solving

Prioritization

Communication

Confidentiality

Lift 30 lbs

Tools

MS Office

Ticketing system

Job description

Overview

We are seeking a skilled and detail-oriented Computer /Network Technician to join our dynamic IT team in Belmont County, Ohio. The ideal candidate will be responsible for maintaining and troubleshooting computer systems, networks, and software applications. This role requires a strong understanding of various IT concepts and technologies, as well as the ability to work collaboratively in a fast-paced environment.

Duties

• Diagnose hardware issues on technology devices, including PCs, servers, printers, scanners, and other peripherals, and make necessary repairs per ECOESC protocols


• Install, configure, and upgrade computer hardware, peripherals, and software


• Provide technical support on software including MS Office, Web Browsers, and other


• Respond to, follow up on, and close all assigned tickets promptly


• Utilize service request tracking tools to document/report work


• Maintain all necessary supplies, materials, and equipment with the managing supervisor


• Ensure the privacy of confidential information, including records and files


• Escalate tickets to Tier 2 and Tier 3 Team when needed


• Follow all company policies and procedures


• Accept coaching and feedback as it relates to quarterly and annual reviews


• Participate in team meetings and attend organization updates

Qualifications

• Proficiency in ITIL framework for IT service management is preferred.


• Strong knowledge of computer hardware.


• Strong knowledge of TCP/IP networking and protocols.


• Excellent problem-solving skills and logical reasoning to troubleshoot issues.


• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.


• Strong communication skills to effectively convey technical information to non-technical users.


• A commitment to staying updated on the latest technology trends and advancements in the IT field.


• High level of discretion and ability to follow confidentiality protocols.


• Ability to lift 30 pounds.


• Must clear criminal background check.

If you are passionate about technology and eager to contribute your expertise in a collaborative environment, we encourage you to apply for this exciting opportunity as a Computer Technician.