Computer (IT) Field Technician

COMPUtek Dental Systems; North Carolina; Hybrid; USD 55,000 - 75,000; Full time

Job summary

COMPUtek Dental Systems in Raleigh, NC is seeking an experienced field technician to join our IT support team. You will travel locally to dental practices to service servers, workstations, printers, and network gear, starting from a home base.

Responsibilities include remote and onsite support, installations, backups, remote monitoring, and timely ticket responses. You will interact with doctors and staff to ensure high levels of satisfaction and reliable systems.

Qualifications

• Experience supporting Windows Server environments (2019/2022/2025).
• Strong remote connectivity skills (RDP, VPN).
• TCP/IP networking and cabling experience.
• Understanding of virtualization.
• Ability to lift/install hardware (monitors, servers, APs, printers).
• Background check required.

Responsibilities

• Provide remote and onsite technical support for servers, computers, printers, firewalls & other equipment.
• Hardware/software installations at dental practices including network cabling, servers, computers, TVs, printers, etc.
• Ensure backups and remote monitoring of client assets.
• Respond to client tickets promptly and professionally.
• Follow up with doctors' offices to ensure customer satisfaction.

Skills

Customer service

Communication

Tools

Windows Server

RDP

VPN

Networking TCP/IP

Virtual Machines

Wireless Access Points

Printer Setup

Job description

Job Description

Job Description

We are a well-established, reputable IT provider with locations and customers across the country. We are seeking to add to our existing team of local field technicians in the Raleigh, NC area, and are looking for an experienced field technician. Field Technicians start the workday from home and travel throughout the Raleigh area to service computers and servers as needed.

RESPONSIBILITIES

• Provide both remote and onsite technical support for servers, computers, printers, firewalls & other equipment.
• Hardware/software installations at various dental practices as needed including network cabling, installation of servers, computers, tv's, printers. wireless access points, etc.
• Ensure backups and remote monitoring of client assets.
• Respond to client tickets in a prompt and timely manner.
• Follow up with doctor's office to ensure customer satisfaction.

QUALIFICATIONS

• Proficiency with Windows-based servers, systems, and software, including Server 2019, 2022, 2025 and Windows 11.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, etc.
• Experience with network cabling and proficiency with all areas of networking TCP\IP.
• Understanding of virtual machines.
• Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, TV's, wireless access points, printers, etc.
• Excellent customer service, reporting, follow through, and time management skills.
• Some out of area/state travel may be required.
• Experience within the Cybersecurity realm is a huge plus!

Our Culture: COMPUtek maintains a TEAM oriented environment with a very collaborative and cohesive work environment where employees treat each other with mutual respect. We pride ourselves on being a family-oriented company with a generous paid holiday schedule so we can spend that important time with our families.

Please Note: Because employees have access to confidential information, all employment offers are contingent upon the successful completion of a background check after an offer has been made and accepted.