Computer Associate (Software) Level II

IMDiversity; New York (NY); On-site; USD 95,000 - 96,000; Full time

Job summary

New York City Transit is seeking a Computer Associate (Software) Level II to handle in-depth database development, maintenance and automation. The role covers EAM and AIM systems, ArcGIS, and Auto Workflows using Microsoft tools for the RSS Division.

You will deploy hardware, support CCTV and telecommunication systems, and coordinate with MTA-IT teams. The ideal candidate will have a computer science background with 1 year of software experience or equivalent education, and the ability to train

Qualifications

• Degree or equivalent experience in computer science or related field.
• Experience with database development, maintenance and reporting.
• Familiarity with EAM, AIM, ArcGIS and Microsoft applications.

Responsibilities

• Manage software tasks related to data administration and QA.
• Provide IT support across CCTV, Access Control, and Radio technologies.
• Lead initiatives to integrate hardware and software within telecom systems.
• Analyze EAM data and generate management reports.
• Train staff on data entry and use of EAM desktop applications.
• Submit Service Now tickets and coordinate with MTA-IT teams.
• Deploy PCs or mobile devices and configure network and email access.
• Assist with hardware/software inventory and lifecycle management.
• Coordinate RSS access to HxGN and ArcGIS for RSS users.
• Troubleshoot EAM mobile syncing, network, and performance issues.
• Visit remote facilities to provide hands-on IT support.

Education

Bachelor's degree + 1 year software experience

High school diploma + 5 years software experience

Education equivalence substitution for up to 2 years experience

Tools

ArcGIS

HxGN

Auto Workflows

Microsoft applications

ServiceNow

Enterprise Asset Management (EAM)

Asset Information Management (AIM)

Job description

Computer Associate (Software) Level II

Job ID: 16839

Business Unit: New York City Transit

Location: Brooklyn, NY, United States

Regular/Temporary: Regular

Department: NYC Transit Authority

Description

JOB INFORMATION:

Title: EMD Computer Associate (Software) Level II

Authority: NYCT

Department: TA/OA

Division/Unit: Electronics Maintenance (EMD)

Location: East New York, Brooklyn

Hours: 7:00 am to 3:00 pm

Reporting Manager (if Applicable): Superintendent

Compensation\Authority - Union

TA – DC37

OA – TWU

Computer Associate (Software) II

$95,829

$95,445

POSITON SUMMARY:

This position encompasses in-depth database development and coordination responsibilities, including implementing electronic checklists, enhancements, maintenance, analysis of databases, and automated workflow development.

The selected candidate will develop, implement, and maintain database management systems, including Enterprise Asset Management (EAM), Asset Information Management (AIM), ArcGIS systems and Auto Workflows using Microsoft applications for the RSS Division.

RESPONSIBILITIES:

Key responsibilities include:

• Works independently to manage software tasks related to data administration, database management, operating systems, data communications, Microsoft applications, local networks, hardware, software products, and quality assurance.
• Act as a subject matter expert in these areas. Provides computer and software support across various CCTV, Access Control, and Radio technologies. Leads major initiatives to integrate diverse computer hardware and software within telecommunication systems.
• Analyzing EAM data and generating reports as directed by management.
• Train new employees on data entry procedures using portable devices and the desktop EAM application to ensure that data is captured uniformly.
• Submit Service Now tickets and coordinate with various MTA-IT teams to resolve the issues.
• Deploy PCs, Mobile Devices etc. to new users and ensure that the users have access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications.
• Assist with managing hardware and software inventory and life cycle.
• Coordinate with Department Of Subway EAM support team to grant RSS users access to HxGN and ArcGIS systems
• Help resolve EAM mobile device syncing issues, network connectivity, and system performance issues.
• Visit remote facilities and provide hands‑on technical support to end‑users related to PC, Multi‑function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software.
• Coordinate with various MTA-IT teams along with vendors to troubleshoot issues.
• Assist with custom database development for RSS to streamline their work processes and perform regular update / maintenance of those workflows.

EDUCATION AND EXPERIENCE:

Qualification Requirements

A baccalaureate degree from an accredited college including or supplemented

by 24 semester credits in computer science or a related computer field and one

year of satisfactory full‑time computer software experience in computer

systems development and analysis, applications programming, database

administration, maintenance and support, systems programming, data

communications, mobile development, web development and design; or

A four‑year high school diploma or its educational equivalent and five years of

satisfactory full‑time computer software experience as described in ʺ1ʺ above;

or

Education and/or experience equivalent to ʺ1ʺ or ʺ2ʺ above. College education

may be substituted for up to two years of the required experience in ʺ2ʺ above

on the basis that 60 semester credits from an accredited college is equated to

one year of experience. In