Computer Assistant II (Full-time)

Indypl; Indianapolis, Northern (IN, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid long term disability

Employer-paid basic life insurance

Paid time off (PTO)

11 paid holidays

Pension plan

Job summary

Indypl at Pike Branch in Indianapolis, IN is hiring a Regular Full-Time Library Clerk to support technology programs and digital literacy for the community. You will assist patrons with job searches, resumes, and online resources, and help people use computers, printers and devices.

The role requires 6 months–1 year of post-high school training, strong computer skills (MS Office, Google apps, mobile devices), and customer-facing experience. Bilingual preferred.

Qualifications

• Six months to one year of advanced study or training past high school.
• Intermediate to advanced knowledge of computer functions (Microsoft Office, Google apps, and iOS/Android devices).
• Experience working with customers face to face.
• Experience assisting others with basic computer and/or software problems.
• Be available to work day, evening, and weekend hours – including Sundays.
• Bilingual preferred but not required.

Responsibilities

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, resumes and cover letters, and other computer resources.
• Monitor the Computer Lab and troubleshoot basic computer issues.
• Handle patron questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds and assist with library card applications.

Skills

Customer service

Computer literacy

Microsoft Office

Google apps

iOS/Android devices

Communication

Education

High school diploma or equivalent

Tools

Printer

Copier

Office equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 2015 - Pike Branch, Indianapolis, IN, US

• Location: Pike Branch
• Hours: Full-Time, 40 hours per week
• Schedule: May vary, but will be a combination of day, evening, and weekend hours; including Sundays, and holidays. Weekend shifts are not extra hours.
• Starting Hourly Rate:$18.30
• FLSA Status: Non-Exempt
• Submission Deadline:September 30th at 11:59 pm. Candidates will be updated on application status via email.

A successful candidate will…

• Six-months/one year of advanced study or training past high school or equivalency
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/ or software problems.
• Be available to work day, evening, and weekend hours - including occasional mandatory Sundays.
• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

What does the job look like?

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels. Develops and delivers computer and technical skill training, for the local community and community groups.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
• Monitor the Computer Lab. Troubleshoot basic computer technical problems.
• Handle patron’s questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.
• Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, e mployer paid basic group life insurance , generous amounts of PTO, 11 paid holidays per year, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V.