IT Technician

acpllibin; Fort Wayne (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Library-paid pension plan (PERF)

Generous PTO (3 weeks vacation + 2 for

Job summary

Allen County Public Library in Fort Wayne, IN is seeking an IT Technician to support staff across the library system, ensuring computers and devices operate reliably so employees can serve the community.

You will install, configure, and troubleshoot desktops, laptops, mobile devices, printers; manage Active Directory and Microsoft 365; assist with network connectivity and basic server tasks; and document assets, participate in projects, and provide friendly guidance.

Qualifications

• Two years of experience providing hardware and software technical support, or an equivalent combination of education and experience.
• Experience supporting Windows computers, Microsoft 365, Active Directory, and LAN environments.
• An associate degree in Information Systems or a related field, or a high school diploma with formal IT training.
• A valid driver's license

Responsibilities

• Installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and other peripherals
• Responding to Help Desk requests and ensuring issues are resolved promptly and professionally
• Managing user accounts in Active Directory and Microsoft 365, including password resets and access changes
• Assisting with network connectivity, basic server support, and escalating complex issues when needed
• Maintaining accurate documentation, asset inventories, and support records
• Contributing to disaster recovery readiness by keeping endpoint devices updated
• Participating in technology projects, system upgrades, and continuous improvement initiatives
• Providing friendly, easy-to-understand technical guidance and instruction to library staff

Skills

Windows OS

Active Directory

Microsoft 365

Help desk support

Customer service

Documentation

Education

Associate degree in Information Systems

High school diploma with IT training

Job description

IT Technician

Keep Technology Running. Keep Our Library Connected.

Do you enjoy solving technical problems and helping people succeed with technology? The Allen County Public Library is looking for a customer-focused IT Technician to join our Information Technology team. In this role, you'll provide hands-on technical support for staff across our library system, ensuring that computers, devices, and technology remain reliable so our employees can deliver outstanding service to the community.

What You'll Do

As an IT Technician, you'll play a key role in supporting the library's technology infrastructure by:

• Installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and other peripherals
• Responding to Help Desk requests and ensuring issues are resolved promptly and professionally
• Managing user accounts in Active Directory and Microsoft 365, including password resets and access changes
• Assisting with network connectivity, basic server support, and escalating complex issues when needed
• Maintaining accurate documentation, asset inventories, and support records
• Contributing to disaster recovery readiness by keeping endpoint devices updated
• Participating in technology projects, system upgrades, and continuous improvement initiatives
• Providing friendly, easy-to-understand technical guidance and instruction to library staff

What We're Looking For

We're seeking someone who is:

• Passionate about technology and enjoys solving problems
• Customer-service oriented and patient when helping others
• Organized, detail-oriented, and able to manage multiple priorities
• A strong communicator who can explain technical concepts in a clear, approachable way
• Comfortable working both independently and as part of a collaborative IT team
• Curious and committed to staying current with evolving technology

Qualifications

You may be a great fit if you have:

• An associate degree in Information Systems or a related field or a high school diploma with formal IT training
• Two years of experience providing hardware and software technical support, or an equivalent combination of education and experience
• Experience supporting Windows computers, Microsoft 365, Active Directory, and LAN environments
• A valid driver's license

Why Join Allen County Public Library?

At ACPL, technology powers everything from public services to behind-the-scenes operations. As part of our IT team, you'll have the opportunity to work on meaningful projects, support nearly 400 employees across multiple library locations, and help ensure our technology enables exceptional service for the community.

We offer a comprehensive benefits package, opportunities for professional development, and a workplace built on our core values of Integrity, Literacy & Learning, People-First Service, Inclusion & Belonging, and Teamwork.

Benefits

• We offer a comprehensive and competitive benefits package, including:
  • Medical, dental, and vision insurance (starts on day 1)
  • Library-paid pension plan (PERF)
  • Generous PTO (3 weeks vacation + 2 weeks sick leave accrual)
  • Wellness Bonus
  • Employee Assistance Program

Schedule

The schedule for this position is Sunday - Thursday 8:00 a.m.-5:00 p.m. and is not flexible