Computer Applications Support Technician III (SR-17)

County of Maui; Wailuku (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

County of Maui seeks a Computer Applications Support Technician III to oversee and participate in researching, reviewing, developing, implementing, monitoring, and maintaining workflows that enhance access to customized software and ensure data integrity. You will test new workflows, develop user manuals, and train staff and the public.

The role includes supervising work, evaluating software capabilities, and proposing integration strategies across multiple departments.

Qualifications

• High school diploma or equivalent; 3 years of responsible work experience with PCs in business processes.
• Experience planning and directing work of others (6 months supervisory).
• Ability to understand and analyze workflow within an organization.

Responsibilities

• Supervises or participates in facilitating the use of custom software by county staff and the public.
• Reviews capabilities of custom software to determine applicability across divisions.
• Studies work flows to determine automation opportunities using custom systems.
• Develops proposals for workflow integration, meeting with personnel, and drafting changes.
• Tests new workflows and applications to ensure data integrity and procedural soundness.
• Develops reports to monitor operations and extract data.
• Creates manuals and trains users; troubleshoots issues and maintains support.
• Manages work assignments and priorities within the unit.
• Develops operating procedures and recommends workflow improvements.
• Participates in evaluating computer hardware and software applications.

Skills

Supervision ability

Workflow analysis

User training

Documentation

Problem solving

Education

High school diploma or equivalent

Tools

PC hardware basics

Office software

Job description

Supervises and/or participates in researching, reviewing, developing, implementing, monitoring, and maintaining work flows which provide greater access to, and integration with, customized computer software systems; testing new work flow procedures/regimes and customized computer software to insure accuracy of processes and integrity of information, troubleshooting new work flow procedures/regimes and customized computer software systems to identify and locate problems, developing manuals and systems documentation, training employees and the general public; and performs other related duties as required.

Distinguishing Characteristics:

This class differs from the Computer Applications Support Technician II in that the Computer Applications Support Technician II independently researches, reviews, develops, implements, monitors and maintains work flows which provide greater access to, and integration with, customized computer software systems involving assignments dealing with computer applications that affect a single division or department, whereas the Computer Applications Support Technician III supports applications which involve multiple departments or acts as a supervisor to lower level technicians.

The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Supervises and/or participates in facilitating the use of various types of custom software by employees of various department of the county and the general public;
• Supervises and/or participates in the research and review of the capabilities of custom computer software programs to determine if the programs can be used by various divisions/departments of the county and members of the general public;
• Supervises and/or participates in the studies of work flows of various divisions/departments of the county to determine if they can be automated using various types of custom computer software systems. Studies involve the interviewing of key personnel and developing narratives, detailed guidelines and flow charts of existing and proposed work flows;
• Supervises and/or participates in developing proposals for the integration of work flows by meeting with key personnel, recommending adoption of new and revised procedures; reviewing any required changes, and developing consensus;
• Supervises and/or participates in testing new work flows and computer applications to insure the completeness and integrity of the information processed and the soundness of the procedures utilized;
• Supervises and/or participates in developing reports to monitor operations and provide a means of extracting data and information;
• Supervises and/or participants in creating manuals to assist and train users, evaluate employee and system performance;
• Supervises and/or participants in troubleshooting new work flow procedures and computer systems to identify, locate, and resolve problems and concerns;
• Supervises and/or participants in providing ongoing support and responding to maintenance concerns;
• Supervises workforce and makes decisions regarding work assignments and priorities.
• Develops operating procedures and continually evaluates and makes recommendations to improve workflow and efficiency.
• Participates in computer hardware and software application evaluations.

Training and Experience:

A combination of education and experience substantially equivalent to graduation from high school and three (3) years of responsible work experience which demonstrated effective use of personal computers in a business process application (permit processing, complex data gathering and review, customized computer systems applications, etc.), which required the understand and analysis of the flow of work within an organization; six (6) months of which shall have been in a supervisory capacity or shall have demonstrated the ability to plan and direct the work of others.

License Requirement:

Possession of a motor vehicle operator's license valid in the State of Hawaii (equivalent to Hawaii Type 3).

Knowledge of:

the components of an electronic computer and its operations and functions; the concepts of computer operating systems; the principles of checks and balances inherent in sound business practices; the principles and practices of supervision; computer applications and systems logic; computer testing methods and procedures; personal computer troubleshooting techniques; office practices and procedures; report writing grammar and word usage.

Ability to:

plan, assign, and supervise the activities of a computer applications support unit; understand, interpret, and explain pertinent ordinances, laws, rules, regulations and policies; keep records and maintain statistical and activity data and compile reports; organize work efficiently; understand and follow oral and written instructions; deal tactfully and effectively with the public; maintain effective working relationships with co-workers and other county staff and officials; develop flow charts and narratives of work flows; create manuals and train computer users; evaluate and troubleshoot computer systems; effectively utilize a variety of computer software applications.

Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties.

Physical Effort Grouping:

Light