Information Technology Support Technician III - Honolulu, Oahu

Hawai`i State Judiciary Careers; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Hawai`i State Judiciary Careers is seeking an Information Technology Support Technician III in Honolulu, Oahu. The role assists a professional IT Specialist by studying work processes, developing localized applications, and maintaining IT resources across mini/micro, mainframe, network systems and peripherals.

Responsibilities include user training, basic procedures, and contributing to system procedures. A high school diploma or GED is required with several years of IT operations and

Qualifications

• Graduation from high school or GED is required.
• Three years of IT operations experience with knowledge of mini/micro, mainframe and/or network components.
• Substitutions: 2-year degree may substitute for 1 year; certain certifications may substitute for 2 years; Bachelor's degree may substitute for 2 years.

Responsibilities

• Assist a professional IT Specialist in studying work processes and developing localized applications.
• Manage, operate, maintain and monitor IT resources including mini/micro, mainframe, network and peripherals.
• Provide training and assistance to users on basic system procedures and software applications.
• Write and edit procedure language and contribute to IT operational tasks as required.

Skills

Networking equipment knowledge

Mini/micro computer applications

Peripheral equipment handling

Education

High school diploma or GED

Associate's degree in CS/IT/electronics/ Networking Tech

Bachelor's degree in CS/IT related field

Job description

Position Specific Description

Recruitment Number 26-215TO, Information Technology Support Technician III, SR-17, Honolulu, Oahu.

Summary Of Duties

Serves as an independent worker responsible for assisting a professional IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs; developing applications for micro computer users utilizing various micro computer software in a localized environment; managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices; providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.

Minimum Qualification Requirements

Education Requirement

Graduation from high school or GED.

Specialized Experience

Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:

• networking equipment (e.g. modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

Substitution Of Education For Experience

• Successful completion of a two-year degree (e.g. Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.
• Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience.
• A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

Selective Certification Requirement - Driver's License

For certain positions, applicants must possess a current and valid driver's license to operate a motor vehicle.