Comptroller - Taxpayer Enforcement Officer I (Abilene)

Texas Comptroller of Public Accounts; Abilene (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible schedule

Job summary

Texas Comptroller of Public Accounts in Abilene, TX seeks a Taxpayer Enforcement Officer to enforce the Texas Tax Code, educate taxpayers, and process delinquent accounts. The role involves in-person, phone, and written collections, with potential for a flexible hybrid schedule after onboarding.

Requires a high school diploma or GED and 2 years of related experience in accounting, clerical work, or call centers; a Bachelor's degree is preferred. Travel and training will be required.

Qualifications

• Requires high school diploma or GED.
• 2 years full-time related experience (accounting, clerical, collections, call center).
• Preferred: bachelor's degree and transcripts.

Responsibilities

• Enforces and promotes compliance of Title 2 of the Texas Tax Code and related statutes, rules, and publications for taxes and fees administered by the Texas Comptroller of Public Accounts.
• Works with the general public, taxpayers, taxpayer representatives, and state and local authorities.
• Provides education on tax laws, rules, publications, and forms.
• Conducts individualized tax analysis on each case, tax account, or assignment to determine the next appropriate action in accordance with agency and division policies and procedures and all tax laws.
• Establishes liability using original or estimated data on all delinquent taxes.
• Utilizes all collection remedies under Title 2 of the Texas Tax Code and related statutes in accordance with agency and division policies and procedures.
• Documents an accurate record of taxpayer or taxpayer representative communication and actions.
• Updates division and agency databases to reflect various collections work, file maintenance, and account statuses.
• Performs collection and compliance work in person in an office, a taxpayer's place of business, or other public venue; over the phone; and/or through written correspondence.
• Collects cash and non-cash payments from taxpayers.
• May conduct inspections.
• May assist with seizures.
• May work with other state agencies, state or local officials, and local law enforcement.
• Attends extensive mandatory training, both on-the-job and in a class setting, located in local and out-of-town locations.
• May conduct tax seminars, or other tax-related topics, for the public and various business groups and may represent the Comptroller's office at business conferences and professional fairs.
• May present testimony and evidence in administrative hearings or for court proceedings.
• May participate in special projects.
• Performs other work-related duties as assigned.

Skills

Accounting basics

Clerical experience

Call center experience

Customer service

Education

High school diploma or GED

Bachelor's degree

Job description

Agency Information

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible.

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow and make a positive impact?

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence drive the culture here at the Comptroller's Office. We take pride in the work we do serving as State's accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take our collective commitment to public service very seriously. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click here to see an inside look at the Texas Comptroller's office.

About The Division

Join the Enforcement division as a Taxpayer Enforcement Officer! Work involves enforcement, compliance, and interpretation of the Texas Tax Code and related statutes pertaining to the collection of direct and indirect taxes and fees. This job is a position of public trust and requires a high degree of confidentiality in handling all taxpayer records, information, and payments.

8 a.m. to 5 p.m., Monday through Friday, 40 hours. Occasional weekend and/or late-evening work may be required. Actual work hours may change based on business need.

This position may be eligible for a flexible/hybrid work schedule of 3 in office days and 2 remote workdays once certain conditions are met. Work schedules may change at any time as business necessitates.

Abilene office is located at 1 Village Drive, Suite 250, Abilene, Texas 79606-8248.

Minimum Qualifications

• Graduation from an accredited high school or successful completion of the General Educational Development test (GED).
• 2 years full time work experience in a related field to include but not limited to work in accounting, bookkeeping, a call center, clerical/administrative, collections, or record keeping.

Preferred Qualifications

• Bachelor's degree.
• Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.
• 2 years' experience in bookkeeping, a call center, or collections.

Substitutions

• Thirty semester hours from an accredited college or university may substitute for one year of the administrative support or clerical work experience requirement on a year-for-year basis with a maximum substitution of two years.

Licenses and Certifications

• A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months, valid Texas driver's license (or state of residency driver's license) and current proof of automobile insurance.

In This Role You Will

• Enforces and promotes compliance of Title 2 of the Texas Tax Code and related statutes, rules, and publications for taxes and fees administered by the Texas Comptroller of Public Accounts.
• Works with the general public, taxpayers, taxpayer representatives, and state and local authorities.
• Provides education on tax laws, rules, publications, and forms.
• Conducts individualized tax analysis on each case, tax account, or assignment to determine the next appropriate action in accordance with agency and division policies and procedures and all tax laws.
• Establishes liability using original or estimated data on all delinquent taxes.
• Utilizes all collection remedies under Title 2 of the Texas Tax Code and related statutes in accordance with agency and division policies and procedures.
• Documents an accurate record of taxpayer or taxpayer representative communication and actions.
• Updates division and agency databases to reflect various collections work, file maintenance, and account statuses.
• Performs collection and compliance work in person in an office, a taxpayer's place of business, or other public venue; over the phone; and/or through written correspondence.
• Collects cash and non-cash payments from taxpayers.
• May conduct inspections.
• May assist with seizures.
• May work with other state agencies, state or local officials, and local law enforcement.
• Attends extensive mandatory training, both on-the-job and in a class setting, located in local and out-of-town locations.
• May conduct tax seminars, or other tax-related topics, for the public and various business groups and may represent the Comptroller's office at business conferences and professional fairs.
• May present testimony and evidence in administrative hearings or for court proceedings.
• May participate in special projects.
• Performs other work-related duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note To The Candidate

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications Submitted Through Work In Texas

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered

Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.