Component Repair Specialist I

Piedmont Airlines, Inc.; Middletown Township (PA); On-site; USD 52,000 - 70,000; Full time

Job summary

Piedmont Airlines, Inc. seeks a Component Repair Specialist I to join our Supply Chain team in Middletown Township, PA.

You will process repair orders for aircraft components, liaise with FAA-approved suppliers, and track status to support maintenance operations. The role requires strong communication, customer service, and analytical skills, with responsibilities spanning quotes, warranty assessments, invoicing, and supplier performance monitoring.

Qualifications

• Proficient computer skills with Microsoft Office Suite, especially Excel.
• Understanding of Merlin M&E System procurement/repair processes.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to perform detailed work with accuracy, confidentiality, and promptness.
• Driven, results-oriented work ethic.
• Strong problem-solving and multi-tasking skills.
• Ability to handle operational issues effectively, escalation, communication, and crisis management.

Responsibilities

• Understand repair processes, analyze and utilize required reports, and process repair orders.
• Source component repair services from FAA-approved and reputable repair suppliers.
• Request repair supplier capabilities, terms, and pricing while coordinating and receiving Quality Assurance approval.
• Analyze and process removed component data.
• Execute repair orders timely and accurately with correct quantities and suppliers to support the Maintenance Department.
• Evaluate removed component data for warranty consideration during the repair order process.
• Analyze, prepare, and process supplier repair quotes for accuracy, repair costs and approval; consult with internal Maintenance and Engineering technical experts when necessary.
• Monitor repair supplier performance; ensure compliance, identify trends, turn times, warranty issues, repair costs, and responsiveness.
• Reconcile repair and warranty quote disputes with repair suppliers.
• Conduct follow-up, expedite and track all open repair orders with repair suppliers to ensure timely delivery within stated lead times to support inventory and operational requirements.
• Prepare, analyze, update, and maintain detailed reports, records, and files.
• Prepare component scrap/rebuy purchase requisitions for components beyond economical repair and submit to management for approval.
• Build relationships with internal departments and outside repair suppliers while assisting with repair requests.
• Review and reconcile repair order receiving discrepancies and arrange for returns if required.
• Partner with Accounts Payable to clear repair invoice discrepancies.
• Process material and repair requests for flight simulators.

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Component Repair Specialist I in our Supply Chain Department. The primary responsibility of the position is to process repair orders for removed aircraft components with approved repair suppliers and follow up with status and deliveries to support the operation. The successful candidate will possess excellent communication, customer service, and reasoning skills. This position will report to the Supply Chain Supervisor.Essential Duties:Understand repair processes, analyze and utilize required reports, and process repair ordersSource component repair services from Federal Aviation Administration (FAA) approved and reputable repair suppliersRequest repair supplier component capabilities, terms, and pricing while coordinating and receiving Quality Assurance approvalAnalyze and process removed component dataExecute repair orders timely and accurately with correct quantities and suppliers to support the Maintenance DepartmentEvaluate removed component data for warranty consideration during the repair order processAnalyze, prepare, and process supplier repair quotes for accuracy, repair costs and approval; Consult with internal Maintenance and Engineering technical experts when necessaryMonitor repair supplier performance; ensure compliance, identify trends, turn times, warranty issues, repair costs, and responsivenessReconcile repair and warranty quote disputes with repair suppliersConduct follow-up, expedite and track all open repair orders with repair suppliers to ensure timely delivery within stated lead times to support inventory and operational requirementsPrepare, analyze, update, and maintain detailed reports, records, and filesPrepare component scrap/rebuy purchase requisitions for components beyond economical repair and submit to management for approvalBuild relationships with internal departments and outside repair suppliers while assisting with repair requestsReview and reconcile repair order receiving discrepancies and arrange for returns if requiredPartner with Accounts Payable to clear repair invoice discrepanciesProcess material and repair requests for flight simulatorsJob Qualifications and Competencies:Proficient computer skills with Microsoft Office Suite, especially ExcelUnderstanding of Merlin M&E System procurement /repair processesExcellent verbal and written communication skillsExcellent customer service skillsAbility to perform detailed work with accuracy, confidentiality, and promptnessDriven, results-oriented work ethicStrong problem-solving and multi-tasking skillsAbility to handle operational issues effectively, understanding escalation, communication, and crisis managementPreferred Qualifications:One (1) year of prior purchasing/repair and sourcing experiencePrior experience with procurement/enterprise resource planning inventory control/procurement systemsAviation backgroundWork Environment:Standard office environment, use of telephones, computers, and other office equipmentSome travel may be requiredPhysical Requirements:Occasional lifting up to 25 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 28, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.