Component Repair Specialist I

Piedmont Airlines; Harrisburg (Dauphin County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines, a carrier within the American Airlines group, is seeking a Component Repair Specialist I in its Supply Chain Department. The role focuses on processing repair orders for removed aircraft components with approved suppliers, following up on status and deliveries to support daily operations.

The successful candidate will bring strong communication, customer service, and analytical skills, reporting to the Supply Chain Supervisor. Some travel may be required as part of duties.

Qualifications

• Proficient with Microsoft Office Suite, especially Excel.
• Understanding of Merlin M&E System procurement/repair processes.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to perform detailed work with accuracy and confidentiality.
• Driven, results-oriented work ethic.
• Strong problem-solving and multi-tasking skills.
• Ability to handle operational issues with escalation and crisis management.

Responsibilities

• Process repair orders for removed aircraft components with approved repair suppliers.
• Follow up with status and deliveries to support operations.
• Source component repair services from FAA-approved repair suppliers.
• Coordinate and receive Quality Assurance approval for repairs.
• Analyze and process removed component data.
• Expedite and track open repair orders to ensure timely delivery.
• Prepare, analyze, and maintain detailed repair reports and records.
• Review and reconcile repair order receiving discrepancies and arrange returns if required.
• Partner with Accounts Payable to clear repair invoice discrepancies.
• Process material and repair requests for flight simulators.

Skills

MS Office

Verbal communication

Written communication

Customer service

Detail-oriented

Problem solving

Multi-tasking

Crisis management

Tools

Merlin M&E System

Procurement ERP systems

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Component Repair Specialist I in our Supply Chain Department. The primary responsibility of the position is to process repair orders for removed aircraft components with approved repair suppliers and follow up with status and deliveries to support the operation. The successful candidate will possess excellent communication, customer service, and reasoning skills. This position will report to the Supply Chain Supervisor.

Essential Duties

• Understand repair processes, analyze and utilize required reports, and process repair orders
• Source component repair services from Federal Aviation Administration (FAA) approved and reputable repair suppliers
• Request repair supplier component capabilities, terms, and pricing while coordinating and receiving Quality Assurance approval
• Analyze and process removed component data
• Execute repair orders timely and accurately with correct quantities and suppliers to support the Maintenance Department
• Evaluate removed component data for warranty consideration during the repair order process
• Analyze, prepare, and process supplier repair quotes for accuracy, repair costs and approval; Consult with internal Maintenance and Engineering technical experts when necessary
• Monitor repair supplier performance; ensure compliance, identify trends, turn times, warranty issues, repair costs, and responsiveness
• Reconcile repair and warranty quote disputes with repair suppliers
• Conduct follow-up, expedite and track all open repair orders with repair suppliers to ensure timely delivery within stated lead times to support inventory and operational requirements
• Prepare, analyze, update, and maintain detailed reports, records, and files
• Prepare component scrap/rebuy purchase requisitions for components beyond economical repair and submit to management for approval
• Build relationships with internal departments and outside repair suppliers while assisting with repair requests
• Review and reconcile repair order receiving discrepancies and arrange for returns if required
• Partner with Accounts Payable to clear repair invoice discrepancies
• Process material and repair requests for flight simulators

Job Qualifications And Competencies

• Proficient computer skills with Microsoft Office Suite, especially Excel
• Understanding of Merlin M&E System procurement /repair processes
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to perform detailed work with accuracy, confidentiality, and promptness
• Driven, results-oriented work ethic
• Strong problem-solving and multi-tasking skills
• Ability to handle operational issues effectively, understanding escalation, communication, and crisis management

Preferred Qualifications

• One (1) year of prior purchasing/repair and sourcing experience
• Prior experience with procurement/enterprise resource planning inventory control/procurement systems
• Aviation background

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Some travel may be required

Physical Requirements

• Occasional lifting up to 25 pounds

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

October 28, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.