Customer Service Facilities Agent

Piedmont Airlines; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical and dental available

Job summary

Piedmont Airlines is hiring a Customer Service Facilities Agent in Charlotte, NC. The role focuses on general construction, plumbing, and electrical maintenance, supporting the Facilities team under the Project Manager.

You will manage daily tasks, maintain airport facilities and grounds, and work flexible shifts including nights and weekends. Ideal candidates are organized, able to multitask, and capable of reading blueprints with basic computer skills to support work orders and documentation.

Qualifications

• High school diploma or GED required.
• Valid driver's license and clean driving record.
• Ability to multitask in a busy environment.

Responsibilities

• General maintenance including plumbing, carpentry, electrical work.
• Maintain airport grounds and facilities.
• Snow and weed removal.
• Daily boiler maintenance.
• Complete daily work orders.
• Report to Project Manager, Facilities.

Skills

Multitask

Independent work

Manual transmission

Highly organized

Construction/plumbing/electrical

Flexible schedule

Education

High school diploma or GED

Tools

Computer applications

Read blueprints

Job description

Charlotte, NC

Full time

R1014400

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Facilities Agent. The primary responsibility of the position is general construction, plumbing, and electrical maintenance tasks. The successful candidate will be highly organized, detail oriented, and dependable to maintain daily productivity. This position reports to the Project Manager, Facilities.

Essential Duties:

• General maintenance and repair to include basic plumbing, carpentry, hardware, painting, flooring, and electrical work
• Maintain airport grounds including hangar, terminal, ramp areas, storage pods, parking areas, and offices
• Conduct snow and weed removal
• Complete daily maintenance of steam boiler
• Maintain daily productivity with little or no supervision
• Maintain effective completion of daily work orders

Job Qualifications and Competencies:

• Ability to multitask in a busy, fast paced work environment
• Ability to work independently, set and meet own deadlines
• Ability to drive a standard transmission vehicle
• Highly organized and detail oriented
• General construction/plumbing/electrical skills
• Ability to work a flexible schedule

Preferred Qualifications:

• Familiarity with the terminal assigned
• Basic knowledge of computer applications and programs
• Ability to read blueprints

Work Environment:

• Use of computers and other office equipment
• Some travel is required
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including nights, weekends, holidays, and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from coworkers or tools

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

• $18.18/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

• October 26, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [e-mail]