Compliance Technician, Bureau of IT Infrastructure and Support Services

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 62,000; Full time

Job summary

The NYC Department of Health and Mental Hygiene seeks a Compliance Technician to provide technical support within the Bureau of IT Infrastructure and Support Services. This role involves diagnosing computer issues, conducting security assessments, and maintaining IT equipment. Ideal candidates should possess a degree in a related field and experience in IT security. This position provides opportunities for career advancement and substantial benefits.

Benefits

Loan Forgiveness Programs

Premium-free health insurance

Defined benefit pension plan

Work From Home policy

Worksite Wellness Program

Qualifications

• Minimum qualifications include a baccalaureate degree or equivalent experience in a technical field.
• Experience in IT security, network administration, or information systems management is preferred.
• Strong understanding of software and hardware troubleshooting.

Responsibilities

• Provide first-line technical support to end-users.
• Perform imaging and encryption of desktop computers, laptops, and tablets.
• Conduct IT security surveys and diagnostics.

Skills

Technical Support

Problem Solving

Customer Service

Education

Baccalaureate degree in a technical field

24 credits in cyber security or related areas

Job description

Compliance Technician, Bureau of IT Infrastructure and Support Services

Join to apply for the Compliance Technician, Bureau of IT Infrastructure and Support Services role at NYC Department of Health and Mental Hygiene

Compliance Technician, Bureau of IT Infrastructure and Support Services

1 day ago Be among the first 25 applicants

Join to apply for the Compliance Technician, Bureau of IT Infrastructure and Support Services role at NYC Department of Health and Mental Hygiene

Get AI-powered advice on this job and more exclusive features.

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals.

Duties Will Include But Not Be Limited To

• Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
• Conduct IT security surveys of Child Care field operations, IT equipment and facilities.
• Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android)..
• Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
• Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.
  
  

Preferred Skills

• Strong understanding of computer hardware and software, including Windows operating systems.
• Experience with troubleshooting common computer problems.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
  
  

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
  
  

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

CYBER SECURITY ANALYST - 13633

Minimum Qualifications

• A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
• A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or
• Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.
  
  

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $61,093.00 – $61,093.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at NYC Department of Health and Mental Hygiene by 2x

Sign in to set job alerts for “Information Technology Technician” roles.

New York, NY $70,000.00-$93,000.00 1 week ago

Roslyn, NY $52,000.00-$58,240.00 1 week ago

New York, NY $86,000.00-$89,000.00 1 day ago

New York City Metropolitan Area 1 day ago

Vice President, IT Infrastructure & Tech.

New York, NY $175,000.00-$225,000.00 6 days ago

New York City Metropolitan Area $73,000.00-$80,000.00 2 weeks ago

Port Washington, NY $89,400.00-$140,470.00 6 days ago

Backup IT Technician (2-Week Training + On-Call Coverage)

Compliance Technician, Bureau of Network Technology Services

New York City Metropolitan Area 1 week ago

New York, NY $65,000.00-$85,000.00 1 day ago

New York, NY $65,000.00-$85,000.00 1 month ago

Brooklyn, NY $55,000.00-$60,000.00 14 hours ago

Information Technology Specialist 2 - Hourly - 8956

New York, NY $66,951.00-$85,138.00 6 days ago

Wantagh, NY $32,000.00-$37,000.00 1 month ago

New York City Metropolitan Area 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.