Helpdesk Technician

Purchase College, SUNY; Purchase (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Purchase College, SUNY is seeking an entry-level Helpdesk Technician to provide responsive technology support. The role includes troubleshooting, installing software, and maintaining technical services across campus. Ideal candidates should have strong customer service skills and experience with Windows and Mac systems.

Benefits

Health, dental, and vision benefits

Generous paid time off

Tuition assistance

Access to on-campus child care

Discounted access to Performing Arts Center

Qualifications

• Strong experience supporting Windows and Mac computers.
• Ability to install and configure software.
• Excellent customer service and communication skills.

Responsibilities

• Provide basic and high-level technical support for faculty, staff, and students.
• Prepare documentation and conduct training as necessary.
• Manage technical support operations for computer labs.

Skills

Technical Support

Customer Service

Troubleshooting

Education

Bachelor’s Degree

1 Year Experience Supporting Desktop Computers

Tools

Windows

Mac

Network Troubleshooting

Job description

Join to apply for the Helpdesk Technician role at Purchase College, SUNY

Join to apply for the Helpdesk Technician role at Purchase College, SUNY

The Purchase College Campus Technology Services Department seeks a Helpdesk Technician to provide responsive support for campus technology operations. Responsibilities will include: providing basic and high-level technical support for faculty, staff, and students; preparing documentation; conducting training as necessary; and managing technical support operations and services for computer labs and technology enhanced classrooms used by the College’s academic programs. This position will provide a variety of technical and customer support services including installing, configuring, troubleshooting PC and Mac problems, network and software problems, maintaining both Windows and Macintosh desktop computers, software, services and printers in a networked environment.

Demonstrated strong experience supporting Windows and Mac computers in a networked environment; ability to install and configure computer hardware and software; ability to perform minor repairs of hardware; experience troubleshooting network problems with a variety of personal computers.

The successful candidate must possess excellent customer service skills, work well under pressure, excellent written and verbal communication skills, and be able to work collegially and effectively in a team environment. A bachelor’s degree or one year full-time previous work experience supporting desktop computers is preferred, but not required. Previous experience working in higher education is highly desirable.

Description:

The Purchase College Campus Technology Services Department seeks a Helpdesk Technician to provide responsive support for campus technology operations. Responsibilities will include: providing basic and high-level technical support for faculty, staff, and students; preparing documentation; conducting training as necessary; and managing technical support operations and services for computer labs and technology enhanced classrooms used by the College’s academic programs. This position will provide a variety of technical and customer support services including installing, configuring, troubleshooting PC and Mac problems, network and software problems, maintaining both Windows and Macintosh desktop computers, software, services and printers in a networked environment.

Qualifications:

Demonstrated strong experience supporting Windows and Mac computers in a networked environment; ability to install and configure computer hardware and software; ability to perform minor repairs of hardware; experience troubleshooting network problems with a variety of personal computers.

The successful candidate must possess excellent customer service skills, work well under pressure, excellent written and verbal communication skills, and be able to work collegially and effectively in a team environment. A bachelor’s degree or one year full-time previous work experience supporting desktop computers is preferred, but not required. Previous experience working in higher education is highly desirable.

Instructions to Candidate:

To apply for the position, please visit our Purchase College Job Vacancy website at Purchase College Job Vacancy website and complete an online application.

AA/EEO Statement:

Purchase College SUNY is an AA/EEO employer. Women, minorities, and individuals with disabilities are encouraged to apply.

Clery:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception,prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and the availability regarding the University’s current campus security policies. The Annual Security Report is available at Purchase College NYS University Police Website

Benefits –

• Health, dental, and vision benefits are available to eligible employees after a 28-day waiting period. More information regarding other benefits such as generous paid time off, tuition assistance, and retirement systems can be found on SUNY’s Benefit Summaries website.
• Purchase College is a qualifying government employer allowing eligible employees to participate in the Public Service Loan Forgiveness program.
• Access to the NAEYC-accredited, on-campus child care at The Children’s Center.
• Discounted access to the world-class Performing Arts Center, free admission to the Neuberger Museum of Art, and free access to the athletic facilities.
• Other benefits include business-casual dress and an opportunity to telecommute (dependent on job function and operational need). For detailed information on some of the College’s employee benefits, visit the College’s Human Resources/Benefits website.
  
  

Nondiscrimination Policy – Purchase College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to service, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the Purchase community (including vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. To view the entire policy, please visit the following website: Purchase College Human Resources Policies and Procedures website.

Women, minorities, and individuals with disabilities are encouraged to apply. Purchase College is an AA/EEO employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and the availability regarding the University’s current campus security policies. Purchase College’s Annual Security Report is available at Purchase College NYS University Police Website.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

Referrals increase your chances of interviewing at Purchase College, SUNY by 2x

Get notified about new Help Desk Technician jobs in Purchase, NY.

Roslyn, NY $52,000.00-$58,240.00 1 week ago

New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago

New York City Metropolitan Area $20.00-$25.00 4 days ago

Stamford, CT $100,000.00-$150,000.00 3 months ago

New York City Metropolitan Area $22.00-$27.00 1 week ago

New York City Metropolitan Area 2 weeks ago

New York, NY $55,000.00-$65,000.00 5 days ago

Desktop Support Specialist I - Digital and Technology Partners - Morningside location - Onsite Monday - Friday 9am - 5pm

Desktop Support Specialist I-School of Nursing-Mount Sinai 148 East 126th Street-Full Time, Days

Desktop and Network Technical Support - Level 2

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

West New York, NJ $31.00-$31.00 4 weeks ago

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Senior IT Technician - Level II or Level III - Experience Required

Ramsey, NJ $55,000.00-$85,000.00 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.