Compliance Support

Western New York Integrated Care Collaborative, Inc.; Town of Cheektowaga, Northern (NY, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Earned Time Off/Sick Time

401(k) Plan with Company Match

Paid Holidays

Employee Assistance Program (EAP)

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a full-time Compliance Support to join our established team in New York. The role focuses on processing customer communications, handling Power of Attorney documents, and supporting the Compliance Team.

Ideal candidates have a high school diploma, strong organization, and excellent communication skills. This position requires multi-tasking, confidentiality, and proficiency with Microsoft Office; experience with switchboards is a

Qualifications

• High school education with strong problem-solving and organizational skills.
• Excellent listening and communication skills; ability to multi-task.
• Strong customer service knowledge and telephone skills.
• Maintain diplomacy and confidentiality at all times.
• Knowledge of multi-line switchboard.
• Basic computer skills; MS Office proficiency.
• Ability to use office equipment such as copy/fax machines and postage meters.

Responsibilities

• Process customer correspondence via fax, website, and email.
• Handle Power of Attorney documents.
• Provide general support to Compliance Team.
• Answer switchboard calls.
• Assist with receptionist duties.
• Upload correspondence to client sites.
• Process customer complaints.
• Fulfill letter/correspondence requests.

Skills

Customer service

Multitasking

Communication skills

Confidentiality

Switchboard

MS Office

Office equipment

Detail oriented

Education

High School Diploma

Tools

Excel

Word

PowerPoint

Office Suite

Job description

Well-established company is seeking a full-time Compliance Support

Essential Functions:

• Process customer correspondence received from fax, company website & company email
• Process Power of Attorney documents
• General support for the Compliance Team
• Answer switchboard calls
• Assist with receptionist responsibilities
• Upload correspondence to client sites
• Process customer complaints
• Fulfilling letter/correspondence requests from customers

Qualifications, Skills and Education Requirements:

• Minimum Level of Education – High School and must possess a high aptitude for problem solving and organizational skills, attention to detail, numerical accuracy, data entry/processing.
• Excellent listening skills, internal and external communication skills, ability to multi-task and prioritize in a team environment.
• Comprehensive knowledge in customer service, excellent telephone voice skills and communication skills.
• Able to multi-task and pay attention to details.
• Maintain diplomacy and confidentiality at all times.
• Knowledge of multi-line switchboard.
• Basic computer and knowledge of Microsoft Office (i.e. Office Suite, Word, Excel, PowerPoint)
• Ability to use office equipment such as copy machine, fax machine, adding machine and postage meter.

Company Benefits:

• Medical/Dental/Vision
• Earned Time Off/Sick Time
• 401(k) Plan with Company Match
• Paid Holidays
• Employee Assistance Program (EAP)

EOE