Compliance Supervisor

S; Plano (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Job summary

Scott & Associates, P.C. is seeking a Compliance Supervisor to support the compliance manager and supervise staff in a fast-paced debt-collection environment. The role ensures adherence to laws, regulations, and client standards.

Responsibilities include preparing detailed reports on complaints, identifying training needs, handling escalated issues, tracking trends, and ensuring quality and compliance across the team. Benefits include medical/dental/vision and a 401(k) match.

Qualifications

• 3–5 years’ complaint review or call quality assurance experience with at least one year in a supervisory or management role.
• Debt collection industry knowledge.
• Ability to analyze complex information, identify areas of opportunity, and recommend solutions.
• Effective written and verbal communication skills with attention to detail.
• Ability to work in a high-volume, deadline-driven environment.

Responsibilities

• Prepare detailed reports analyzing reportable complaints by client or batch, including root causes and remediation plans.
• Identify SOP gaps or training opportunities and advise the Compliance Manager and Compliance Attorney.
• Handle complex or escalated customer complaints when needed.
• Track complaint trends and coordinate with management to address avoidable issues.
• Oversee complaint reviews to ensure compliance procedures are followed.
• Assist in hiring, training, and growth of team members; monitor performance and quality.
• All other duties as assigned by the Compliance Manager or Compliance Attorney.

Skills

Complaint review experience

Debt collection knowledge

Analytical thinking

Communication skills

Attention to detail

Time management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Internet research

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Compliance Supervisor

3 days ago Requisition ID: 1320

Salary Range: $24.00 To $28.00 Hourly

Scott & Associates, P.C. is a well-established, multi-state legal recoveries law firm seeking a motivated and professional Compliance Supervisor to join the team.

Since our founding in 2000, we’ve grown into a leading force in debt recovery litigation, providing trusted and comprehensive legal solutions for major banks and creditors nationwide.

The ComplianceSupervisor works at the direction of the compliance manager to assist in the supervision of compliance personnel and processes to ensure all laws, regulations, and client work standards are followed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Assist in preparing detailed reports analyzing reportable complaints by client or batch including root causes, immediate remediation, and long-term prevention plans.
• Identify SOP gaps or training opportunities relative to reporting and provide recommendations for resolution to the Compliance Manager and Compliance Attorney
• Handle complex or escalated customer complaints directly when team needs assistance
• Track complaint trends and coordinate with management to address avoidable complaints and prevent further recurrences
• Oversee complaint reviews to ensure that compliance procedures are followed
• Review consumer written communication, internal notes/journals, and/or calls to ensure the actions taken by the Firm complied with client work standards and expectations
• Assist in the hiring, training, discipline, and growth of team members. Monitor productivity, performance, quality and compliance of the team
• All other duties as assigned by the Compliance Manager or Compliance Attorney

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Three to five years’ complaint review or call quality assurance experience with at least one year in a supervisory or management role
• Debt collection industry knowledge
• Ability to analyze complex information, identify areas of opportunity, and recommend solutions
• Ability to work individually and as part of a coordinated team
• Ability to communicate with staff at all levels of the organization
• Ability to work efficiently with excellent attention to detail in a high-volume, fast paced, deadline driven environment
• Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
• Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
• Ability to manage time effectively
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.