Compliance Specialist III

bluetoothsiginc; Kirkland (WA); Hybrid; USD 104,000 - 113,600; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

401(k) plan with matching

Bi-annual bonus program

Minimum of 15 vacation days

12 company holidays

Job summary

bluetoothsiginc is seeking a Program Coordinator to manage compliance for Bluetooth SIG members. This role involves ensuring qualification policies are adhered to and maintaining product compliance, while providing support to members globally.

The position offers a hybrid work model with a salary range of $104,000 - $113,600 annually. Candidates should have at least 6 years' experience with customers and strong analytical skills.

Qualifications

• Experience working with customers/members for at least 6 years.
• Ability to communicate written and verbally to various audiences.
• Experience within a multi-national company.

Responsibilities

• Provide first-tier support for Compliance Program.
• Own metrics for resolution and pattern analysis.
• Execute audits for product compliance.
• Support members resolving violations.
• Track enforcement data and reporting.
• Identify improvement opportunities.
• Engage in unique projects.
• 10% Domestic or International travel.

Skills

Excellent analytical and creative thinking

Excellent attention to detail

Strong communication skills

Excellent problem-solving

Initiative and accountability

Time management

Power BI or similar reporting tools

Highly proficient in Excel

Tools

CRM tools

Job description

Status: Full-time, employee
Job function: Program Coordinator/Customer Service/Compliance
Relevant work experience: 6 years experience working with customers/members
Career level: Experienced
Office location: Kirkland, WA
Workplace type: Hybrid (a mix of work from home or in office)
Salary Range: $104,000.00 - $113,600.00 annual base

Benefits

• Fully paid medical, dental, and vision insurance for employees and eligible dependents
• Qualified high-deductible health plan/Health Savings Account/FSA
• Employee assistance program
• Prescription drug benefits
• AFLAC
• Long-term care reimbursement
• WPFLM reimbursement
• Employer-paid short-term and long-term disability
• Employer-paid life and AD&D
• 401(k) plan with company matching and no vesting period
• Net-employer 401(k) contribution
• Bi-annual bonus program
• Minimum 15 vacation days per year
• 12 company holidays
• Personal volunteer time
• 20 days of maternity/paternity leave
• 7 sick days per year

The role

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes. The Compliance Specialist III performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.

Roles and responsibilities

• Provide first-tier support for member questions and issues related to Compliance Program process
• Own metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
• Own the tracking of enforcement data including generating weekly and ad-hoc reporting for management
• Provide Tier II escalation support to members resolving violations
• Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
• Own the feedback loop between Compliance and Qualification / Membership team
• Identify opportunity for process improvement
• Take on unique one-off projects and support the gathering of information or execution
• 10% Domestic or International travel

Skills and requirements

• Excellent analytical and creative thinking
• Excellent attention to detail and focus on work accuracy
• Strong communication and presentation skills, written and verbal to technical and non-technical audiences
• Excellent problem-solving with capacity to bring problem to resolution
• Takes initiative and gets the job done
• Experience working within a multi-national company
• Excellent time management and task prioritization skills
• Strong ability to step back and see the bigger picture
• Exercise good judgment and decision-making skills, particularly in narrow timeframes
• High level of professionalism
• Strong ability with Power BI or similar reporting tools and presenting data to management
• At least 6 years' experience working with customers/members
• Highly proficient in Excel working with formulas/pivot tables
• Accountable team player
• Self-motivated

Additional skills

• Online retailer brand compliance experience
• Experience with CRM tools