BUSINESS TAXES REPRESENTATIVE

State of California; California; Hybride; USD 50 000 - 77 000; Plein temps

Avantages offerts par ce poste

Access to trainers and leads daily

Upward mobility opportunities

Flexible time off requests

Résumé du poste

The California Department of Tax and Fee Administration (CDTFA) is seeking a Business Taxes Representative to handle registration and licensing duties, conduct outreach, and locate taxpayers using skip-tracing methods. You will review payments, update accounts, and explain appeal rights as part of a dynamic regulatory team.

New to State candidates will be hired into the minimum salary of the classification or alternate range where applicable.

Qualifications

• Customer service experience may be required.
• Ability to handle complex registration and licensing cases.
• Strong investigative and outreach abilities.

Responsabilités

• Assist with complex registration and licensing cases.
• Investigate questionable applications and conduct outreach.
• Locate taxpayers using skip-tracing methods.
• Review payments, process funds, and update accounts.
• Review citations and explain appeal rights.

Connaissances

Customer service

Attention to detail

Description du poste

Job Posting:Business Taxes Representative

CA Department of Tax and Fee Administration

JC-534217 -

JC-534217 - Business Taxes Representative
BUSINESS TAXES REPRESENTATIVE

$4,470.00 - $6,924.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/19/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to NewOpportunities video

The California Department of Tax and Fee Administration (CDTFA) is seeking ambitious and driven individuals to join us. We offer fulfilling careers and provide a reliable income, stable benefits, work-life balance, paid holidays, and advancement opportunities. CDTFA offers a Career Center that provides assistance with resumes, mock interviews, interview tips and tricks, and other job opportunities within CDTFA and other state agencies. We are committed to growing the capabilities of our team members with our excellent hands‑on training, classroom training, and our mentoring program. We build a community where you can work with diverse individuals to explore ways of being creative and innovative to make processes more efficient. The Registration Licensing Sections work processes are production oriented so you will immediately recognize the results of your hard work. The position will challenge your organizational, communication, and customer service skills.

Additional benefits of working in the Registration Licensing Section include:

• Access to trainers and leads daily to ensure that your transition to our agency/department goes smoothly.

• Many opportunities to take part in projects that help with upward mobility.

• Flexible time off requests.

The incumbent will be responsible for:

• Assist with complex registration and licensing cases.

• Investigate questionable applications and conduct outreach.

• Locate taxpayers using skip‑tracing methods.

• Review payments, process funds, and update accounts.

• Review citations and explain appeal rights.

• Performs other job‑related duties as required.

Here is the link to the Business Taxes Representative examination bulletin.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Position may be located in a high‑rise building.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.
• Telework is partially available.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• BUSINESS TAXES REPRESENTATIVE

BUSINESS TAXES REPRESENTATIVE $4,470.00 - $5,078.00A $4,610.00 - $5,496.00B $5,528.00 - $6,924.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Education: For classifications where the Minimum Qualifications (MQs) are based on meeting education requirements only: If education is required to meet the MQs please attach a copy of all of your transcripts that show the completion of the required education. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency. Foreign education credential evaluation services can be found at https://www.naces.org .

• This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.; for more information about E‑Verify, please go to www.dhs.gov/e‑verify
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Travel may be required up to five percent (5%) of the time.

The CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

Working for the State offers great opportunities, generous benefits, and career development. In addition, you can look forward to:

• Nearby (third‑party) parking.
• Convenient to public transportation.
• Located near downtown, multiple eateries, major freeway access.

For more information about the outstanding benefits offered to State Employees https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Other – A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

• Knowledge of computer programs, such as MS Office (Word, Excel, PowerPoint, Teams, Outlook).
• Ability to prioritize workload and meet deadlines.
• Ability to be a self‑starter.
• Experience and/or ability to interpret laws, rules, regulations, policies, and procedures.
• Excellent interpersonal skills.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.cdtfa.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or include an SQ that does not directly answer all the items below will not be considered. Resumes do not take the place of the SQ.

1. Describe a time when you took initiative to assist a customer, coworker, or team beyond what was normally expected of you. What prompted you to do so, and what was the outcome?

2. Describe a time when you contributed to creating a positive and collaborative work environment. What actions did you take, and what was the outcome?

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.