Compliance KYC Manager

OpenKrill; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Paxos is seeking a Compliance KYC Manager to lead a team handling customer onboarding and ongoing due diligence, refining policies and managing risk-based decisions. You will collaborate with Product, Engineering, Data, and business teams to improve KYC tooling and workflows, and support audits and regulatory examinations.

You will drive performance metrics, mentor analysts, and contribute to automation initiatives while ensuring compliance with US KYC standards in a fast-paced fintech

Qualifications

• Deep knowledge of US KYC requirements, including customer identification and ongoing due diligence.
• Experience leading KYC operations and working in queues, reviewing complex cases and documenting decisions.
• Demonstrated success coaching analysts and allocating capacity across daily operations and projects.
• Strong collaboration with Product, Engineering, Data, and business teams to implement practical solutions.
• Excellent written and verbal communication skills and ability to explain complex requirements clearly.

Responsibilities

• Lead day-to-day KYC operations across onboarding and ongoing due diligence, managing queues and quality.
• Be hands-on in complex case reviews and escalations, documenting defensible risk-based decisions.
• Coach and develop the KYC team with training, feedback, and capacity planning.
• Own policies and procedures, ensuring they reflect applicable requirements and support execution.
• Partner with Product, Engineering, Data, and business teams to resolve challenges and communicate priorities.
• Build relationships with Paxos enterprise partners and customers’ Compliance teams.
• Identify control gaps, lead remediation, and support audits/regulatory examinations.
• Manage KYC vendor relationships and track performance and enhancements.
• Drive improvements to KYC tooling and workflows, including UAT and adoption.
• Explore automation and appropriately governed AI use to improve efficiency.
• Develop operational metrics for senior management covering performance and risks.
• Support Compliance Operations during weekend duty as needed.

Skills

KYC knowledge

Team leadership

Regulatory compliance

Cross-functional collaboration

US regulatory coverage

Job description

About Paxos

Today's financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we're rebuilding it.

We're on a mission to open the world's financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we've built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.

About the team

The Compliance team at Paxos plays a vital role in ensuring the company adheres to global regulatory standards across financial products and services. This team tackles complex challenges such as AML, sanctions, and transaction monitoring, all while ensuring a robust compliance framework in a rapidly evolving crypto and fintech landscape. By safeguarding Paxos against regulatory risks, the team is essential in helping the company achieve its mission of creating a more transparent and efficient financial ecosystem.

About the role

The Compliance KYC Manager will lead a team responsible for customer onboarding and ongoing due diligence, combining deep KYC expertise with hands-on operational leadership. Working alongside associates, the manager will review complex cases, resolve escalations, and coach sound, risk-based decision-making while managing queue performance, quality, and capacity. Ownership of KYC policies and procedures includes maintaining clear, defensible documentation and driving remediation of control gaps and audit or regulatory findings. Close partnership with Product, Engineering, and business teams will be key to navigating competing priorities and improving KYC processes and tools. The role also provides senior management with clear reporting on operational performance, remediation progress, emerging risks, and resource needs.

What you'll do

• Lead day-to-day KYC operations across customer onboarding and ongoing due diligence, managing queues, priorities, quality, and turnaround times.


• Be hands-on in complex case reviews and escalations, applying sound, risk-based judgment and ensuring decisions are clearly documented.


• Manage and develop the KYC team through coaching, training, performance feedback, and capacity planning across operational and project commitments.


• Own and maintain policies, procedures, and operational guidance, ensuring they reflect applicable requirements and support consistent execution.


• Partner with Product, Engineering, Data, and business teams to resolve challenges, evaluate creative and practical solutions, and communicate priorities, dependencies, and trade-offs.


• Build and maintain relationships with Paxos' enterprise partners and customers and their Compliance teams.


• Identify control gaps and lead issue remediation, including root cause analysis, corrective action planning, implementation, evidence retention, and validation support.


• Participate in internal and external audits and regulatory examinations, preparing documentation, explaining processes and controls, and coordinating timely, accurate responses.


• Manage KYC vendor relationships, including service performance, issue escalation, capability assessments, and coordination of enhancements.


• Drive improvements to KYC tooling and workflows, defining requirements, supporting user acceptance testing, and ensuring successful implementation and team adoption.


• Identify opportunities to improve efficiency and control effectiveness through automation and appropriately governed AI use.


• Develop and report operational metrics to senior management, highlighting performance trends, quality, backlog aging, remediation progress, emerging risks, and resource needs.


• Support the Compliance Operations team through occasional weekend duty, as business needs require.

About you

• Deep knowledge of US KYC requirements, including customer identification, beneficial ownership, CDD, EDD, customer risk rating, and ongoing due diligence for individual and institutional customers.


• Experience leading KYC operations and working directly in queues, reviewing complex cases, resolving escalations, and documenting defensible, risk-based decisions.


• Demonstrated success managing and developing a team, including coaching analysts to exercise sound judgment, setting performance expectations, and allocating capacity across daily operations and projects.


• Strong cross-functional collaboration skills, with experience partnering with Product, Engineering, Data, and business teams to develop practical solutions.


• Ability to juggle competing priorities, communicate trade-offs and capacity constraints clearly, and drive work through completion.


• Experience maintaining policies, procedures, and supporting documentation, and translating requirements into clear operational guidance.


• Experience owning remediation of control gaps and audit or regulatory findings, including implementation, evidence retention, and validation support.


• Experience developing operational metrics and communicating performance, emerging risks, remediation progress, and resource needs to senior management.


• Excellent written and verbal communication skills, with the ability to explain complex requirements clearly to different audiences.


• A hands-on approach, strong ownership, and comfort operating in a fast-paced environment.


• Familiarity with AI and automation tools, with sound judgment about appropriate use, data protection, and verification of outputs.

Thanks for your interest in Paxos!