Compliance Engineer Technician (Puerto Rico)

RTX; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Achievement awards

Educational assistance

Child/adult backup care

Job summary

RTX, a leading aerospace and defense company, seeks a remote Compliance Support specialist to enforce labeling policies across Microsoft 365 and related services. The role focuses on incident resolution, documentation, and collaboration with QA and Knowledge teams.

Candidates should have 2+ years in PowerShell, Office 365, and ticketing with Service Now, plus data protection and networking familiarity. Local PR residency is required for this remote position.

Qualifications

• Typically requires a University Degree or equivalent experience.
• 2+ years of hands-on troubleshooting and desktop support or similar.
• 2+ years of experience with Windows PowerShell scripting.
• 2+ years of experience with Office 365.
• Experience with intake/managing assigned tickets in Service Now.
• Experience with data classification and protection.
• Experience with networking (Switches, routers, firewalls, gateways).

Responsibilities

• Work across internal Microsoft Office 365 Teams to ensure compliance is enforced, developed, and operational.
• Provide Level 2 to Level 4 incident support associated with compliance labeling and Microsoft 365 governance
• Work with Knowledge Team to manage knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling (MIP/AIP/UL).
• Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
• Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
• Work with QA team to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
• Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
• Track short and long term issues related to MIP/AIP/UL and related governance services

Skills

PowerShell scripting

Office 365

ServiceNow

Data classification & protection

Networking basics

Troubleshooting

Education

University degree or equivalent

Tools

Azure Active Directory

AvePoint Compliance Guardian

Microsoft 365

Job description

Date Posted: 2026-10-26

Country: United States of America

Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What You Will Do

• Work across internal Microsoft Office 365 Teams to ensure compliance is enforced, developed, and operational.
• Provide Level 2 to Level 4 incident support associated with compliance labeling and Microsoft 365 governance
• Work with Knowledge Team to manage knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling (MIP/AIP/UL).
• Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
• Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
• Work with QA team to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
• Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
• Track short and long term issues related to MIP/AIP/UL and related governance services
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• 2+ years of experience with hands‑on troubleshooting and desktop support or similar.
• 2+ years of experience with Windows PowerShell scripting
• 2+ years of experience with Office 365
• Experience with intake/managing assigned tickets in Service Now
• Experience with data classification and protection
• Experience with networking (Switches, routers, firewalls, gateways)

Qualifications We Prefer

• Excellent verbal and written skills
• Experience with Microsoft Government Community Cloud High (GCCH) environment
• Experience with MIP/AIP/UL on mobile devices
• Experience working with Azure Active Directory
• Experience with AvePoint Compliance Guardian

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care

Location

This position is remote. However, the successful candidate must be currently living in Puerto Rico.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.