Compliance Customer Success Manager

Skillsoft; United States; Remote; USD 85,000 - 93,000; Full time

Job summary

An established industry player is seeking a passionate Compliance Customer Success Manager to lead customer engagement and satisfaction. This role focuses on managing complex customer portfolios, ensuring successful adoption of compliance learning initiatives, and driving value through trusted relationships. The ideal candidate will have a strong background in customer success, proficiency in Salesforce, and a keen understanding of the digital learning landscape. Join a forward-thinking company that empowers over 36 million learners worldwide and offers a dynamic work environment with remote opportunities and competitive compensation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Qualifications

• 5+ years in Customer Success or equivalent experience.
• Proficiency in Salesforce and Customer Success tools.

Responsibilities

• Build trusted relationships with customers to drive value.
• Support the implementation of Compliance digital learning programs.

Skills

Customer Success Management

Salesforce CRM

Excel

PowerPoint

Critical Thinking

Project Management

Compliance Knowledge

Data Analysis

Education

Bachelor's Degree

Tools

Gainsight

Job description

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

About the Role

Skillsoft is seeking an experienced Compliance Customer Success Manager who is passionate about digital learning. The role involves managing a portfolio of complex customers across all market segments, focusing on customer retention and satisfaction, and enabling organizations to adopt a risk-based approach to compliance learning.

Key Responsibilities

1. Build trusted relationships with customers to drive value of our Compliance products and services.
2. Support the implementation, launch, and ongoing evaluation of Compliance digital learning programs.
3. Advise customers on Skillsoft Compliance content, platform solutions, and service offerings.
4. Develop and maintain customer relationships, advocate for their needs, and facilitate resolution of issues.
5. Assist customers in developing their Compliance digital learning initiatives.
6. Communicate regularly about adoption, usage, satisfaction, and opportunities for deeper engagement.
7. Conduct business reviews to measure progress and ensure value realization.
8. Stay updated on Compliance trends and regulations, and recommend content needs.
9. Identify opportunities for up-sell and cross-sell through white space analysis.
10. Collaborate with Account Teams to ensure expansion and renewal.
11. Proactively address potential issues, manage escalations, and monitor account health.
12. Respond promptly to activities and follow-up tasks.

Skills & Qualifications

1. 5+ years of Customer Success or equivalent experience with a Bachelor's Degree or similar qualification.
2. Experience in compliance training or consulting with account management responsibilities.
3. Proficiency in Salesforce CRM and Customer Success tools like Gainsight.
4. Advanced skills in Excel and PowerPoint; proficient in Word and Outlook; excellent facilitation and presentation skills.
5. Strong knowledge of the digital learning industry and customer business drivers.
6. Ability to manage a portfolio of complex customer accounts.
7. Understanding of regulatory environments relevant to training and risk reduction.
8. Effective project management and organizational skills.
9. Critical thinking, problem solving, and decision-making skills.
10. Excellent teamwork and strategic partnership abilities.
11. Adaptability to changing customer strategies and organizational directions.
12. Remote work opportunity in the US, preferably East Coast, with 10-20% travel.

Preferred Qualifications

1. Knowledge of current Compliance Legal, ES&H standards.
2. Ability to build relationships across various customer levels.
3. Experience in data analysis, visualization, and demonstrating value.
4. Advisory skills regarding Compliance content from the Skillsoft library.

Compensation & Benefits

Target salary range: $85,000 - $93,000 annually, with average on-target earnings including commissions of approximately $102,000 - $114,000 annually.

Additional benefits include medical, dental, vision, and paid time off.

About Skillsoft

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. We empower over 36 million learners worldwide with engaging content and a learner-centric approach to skills development. Our offerings include leadership development, business skills, technology, digital transformation, and compliance resources.

We are partners to many Fortune 500 companies and support learning through our content, Percipio platform, and other systems. Learn more at www.skillsoft.com.

Application & Equal Opportunity

If interested, please apply. We are an equal opportunity employer and do not accept unsolicited resumes from employment agencies.