Compliance Customer Success Manager

Skillsoft Corporation; New Hampshire; Remote; USD 85,000 - 93,000; Full time

Job summary

An established industry player is seeking a Compliance Customer Success Manager to enhance customer satisfaction and retention through effective compliance learning solutions. This role involves managing complex customer accounts, developing strategies for customer success, and collaborating with internal teams to ensure high renewal rates. The ideal candidate will have a strong background in customer success, compliance training, and proficiency in tools like Salesforce and Gainsight. Join a forward-thinking organization that empowers millions of learners globally and offers comprehensive benefits, including competitive salary packages and opportunities for professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Commission Opportunities

Qualifications

• 5+ years of experience in Customer Success or sales with a Bachelor's Degree.
• Experience in compliance training or consulting with account management responsibilities.

Responsibilities

• Establish trusted advisor relationships with customers to drive value.
• Consult during the definition and implementation of Compliance digital learning programs.

Skills

Customer Success Management

Sales Experience

Compliance Training

Salesforce CRM

Gainsight

Excel

PowerPoint

Project Management

Critical Thinking

Problem-Solving

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description: Compliance Customer Success Manager at Skillsoft

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Skillsoft is seeking an experienced Compliance Customer Success Manager with a passion for digital learning to enable organizations to adopt a risk-based approach to compliance learning and measure its effectiveness. This role manages a portfolio of complex customers across all market segments, focusing on customer retention and satisfaction.

As a Compliance Customer Success Manager, you will work closely with the customer's learning leaders post-purchase of Skillsoft Compliance solutions to ensure their desired outcomes through onboarding, adoption, expansion, and renewal. You will develop and execute account strategies, establish key performance indicators, and help customers achieve their compliance goals. Collaboration with Account Executives and internal teams is essential to ensure high renewal rates.

Key Responsibilities

1. Establish trusted advisor relationships with customers to drive value of our Compliance products and services.
2. Consult during the definition, implementation, launch, promotion, and evaluation of the Compliance digital learning programs.
3. Provide guidance on Skillsoft Compliance content, platform solutions, and service offerings.
4. Develop relationships, advocate for customers, and facilitate resolution of issues.
5. Assist customers in developing and enhancing their Compliance learning initiatives.
6. Maintain communication regarding adoption, usage trends, satisfaction, and opportunities for engagement.
7. Conduct business reviews to measure progress and ensure value realization.
8. Stay updated on Compliance trends and regulations; recommend content needs.
9. Identify up-sell and cross-sell opportunities through white space analysis.
10. Collaborate with the account team to ensure expansion and renewal.
11. Drive customer retention and growth by understanding business needs and achieving activity and renewal goals.
12. Proactively address potential issues and manage resolution escalations.
13. Monitor account health, identify risks, and mitigate them.
14. Respond promptly to activities and follow-up tasks.

Skills & Qualifications

• 5+ years of Customer Success, sales, or professional services experience with a Bachelor's Degree or equivalent.
• Experience in compliance training or consulting with account management responsibilities.
• Proficiency in Salesforce CRM and Customer Success tools like Gainsight.
• Advanced skills in Excel and PowerPoint; proficient in Word and Outlook; excellent facilitation and presentation skills.
• Solid knowledge of the digital learning industry and understanding of customer business drivers.
• Ability to support complex accounts and manage a high-volume customer base.
• Understanding of regulatory environments relevant to training and risk reduction.
• Effective project management and organizational skills.
• Critical thinking, problem-solving, and decision-making skills.
• Strong teamwork and strategic partnership skills.
• Adaptability to change in customer strategies and organizational directions.
• Remote US opportunity, preferably East Coast, with 10-20% travel.

Preferred Qualifications

• Knowledge of current Compliance Legal and ES&H standards.
• Ability to build relationships across customer teams.
• Experience in data analysis, visualization, and demonstrating value.
• Advising customers on Compliance content based on Skillsoft library.

Compensation and Benefits

The target salary range is approximately $85,000 - $93,000 annually, with average on-target earnings including commissions of approximately $102,000 - $114,000. We offer comprehensive benefits including medical, dental, vision, and paid time off. Salaries and pay plans are subject to modification as needed.

About Skillsoft

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. We empower over 36 million learners globally, offering immersive content and a learner-centric approach across various domains including leadership, business skills, technology, digital transformation, and compliance.

We partner with thousands of organizations, including many Fortune 500 companies, supporting learning through our content, Percipio platform, and other systems. Learn more at www.skillsoft.com.

Thank you for your interest. If this opportunity excites you, we encourage you to apply!