Compliance Coordinator, HR School Support

New York City Department of Education; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

New York City Department of Education is seeking a Compliance Coordinator for HR School Support in Brooklyn. You will support onboarding for substitutes and coordinate onboarding actions across HRSS units, serving as a liaison for school-based support staff.

You will respond to HR inquiries, provide transactional support, and train staff while ensuring accurate, timely responses to NYCPS employees and applicants.

Qualifications

• Bachelor's degree and two years of experience in related work, or equivalent.
• Two additional years of relevant work experience beyond minimum requirement.

Responsibilities

• Uses advanced Excel to prepare reports and advise on policies for substitutes.
• Coordinates substitutes hiring events and liaises with external organizations.
• Creates and analyzes surveys, projections and project opportunities.
• Resolves customer issues with strong service orientation.
• Trains clerical staff on inquiries and answer procedures.
• Manages processing of substitute teachers and paraprofessionals.
• Monitors public mailboxes and addresses inquiries from NYCPS staff.
• Acts as content lead on substitutes knowledge for offices.
• Edits emails and documents for content accuracy and distribution.
• Conducts analysis for annual substitute vs full-time need and recruitment.
• Handles application intake and reviews forms for accuracy.

Skills

Advanced Excel

Customer service

Organizational skills

Education

Bachelor's degree

High school diploma + 6 years related experience

Tools

NYCAPS

AG

SmartFind Express

TSN

Job description

Compliance Coordinator, HR School Support - 27254

Community Coordinator

Level

N/A

Division/Office

Division of Finance, Administration, and Human Resources

Borough

Brooklyn

Posting End Date

10/29/2026

Description

Position Summary:

To support implementation for Class Size Reduction the Office of HR School Support is in need of a highly organized, hardworking and dedicated candidate to assist with evaluation of the areas of increased need for substitutes across all New York City Public Schools (NYCPS). The position will support the office analysts and be responsible for creating and implementing expedited substitutes onboarding. The role will serve as a liaison between the units of HRSS and coordinate all onboarding actions and enhanced need for school-based support staff (FT Paraprofessionals, substitute teachers and paraprofessionals, school aides etc.) driven by the Class Size Reduction Plan.

The Compliance Coordinator will be responsible for responding to human resources-related inquiries from NYCPS employees and applicants and will provide transactional support to HRSS for all HR functions. The Compliance Coordinator will serve as a key point in ensuring that employees who are calling or visiting the Office of HR School Support will receive optimal assistance with their questions and concerns and will train and provide expertise to unit staff. Performs related work.

Reports to

Director Technical Support

Direct Reports

N/A

Key Relationships

Executive Director of HR School Support, Deputy Executive Director of HR School Support, all DHR offices and key members of NYCPS offices. The Compliance Coordinator will work closely with the Division of Human Resources (DHR) Office of HR School Support to provide HR-related customer service to current, former and prospective NYCPS employees.

Responsibilities

• Utilizes advanced Excel skills, to prepare comprehensive reports on study findings and make recommendations to management for new and/or revised policies regarding substitute recruitment.
• Coordinates substitutes hiring events and serves as a liaison between NYCPS and external organizations.
• Creates and engages in employee satisfaction surveys, analyses, projections and other information to ascertain new projects, goals and professional development opportunities.
• Effectively resolves customer issues, utilizing excellent customer service skills.
• Trains clerical staff, who serve as temporary replacements during vacations, lunch breaks and after-hours employment, on all aspects of inquiries and answers.
• Manages the assessment and processing of substitute teachers and paraprofessionals, as well as retired teachers applying for substitute teaching positions.
• Monitors various public mailboxes daily addressing inquiries made by substitutes, NYCPS staff, school administrators and management.
• Serves as content/expert knowledge area lead for all offices regarding substitutes and school-based support staff.
• Reviews and edits all email correspondence and documents to ensure content accuracy; works with department representatives as lead for editing, revising and printing materials.
• Serves as an expert on the NYS Teacher Assistant certification process.
• Conducts analysis to determine the annual need for substitute versus fulltime personnel and initiates recruitment efforts and update technology.
• Participates in application intake and processing of new substitute teachers and paraprofessionals including the review of application forms for accuracy, completeness and appropriate supporting documentation; resolves issues related to individual employment qualifications.
• Navigates multiple computer applications (NYCAPS, AG, SmartFind Express and Teachers Support Network) while speaking on the telephone and entering data.

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

Preferred

• Excellent organizational skills.
• Proven expertise in planning, development and implementation of onboarding processes.
• Proficient in MS Excel.
• Ability to take initiative and implement creative solutions in a proactive manner.
• Ability to work well in teams.
• Knowledge of call center environment/operations.
• Excellent spoken and written communication skills.
• Experience or knowledge and working understanding of NYCPS systems used for Application Processing and placement of substitute pedagogues (AG/Galaxy/SHM/TSN).

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

*NewYorkCityResidencyis NOT Required *

We encourage all applicants from theNewYorkCitytri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non-Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail] . The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/ .