Compliance Coordinator

associacareers; Redmond (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k offered

9 paid holidays

Medical, dental and vision offered

Short and long term disability

World-Class Training

Employee Referral Bonus Program

CAI Course/Designation Assistance

Wellness Incentives

Job summary

Associa is seeking a Compliance Coordinator to support HOA communities with inspections, documentation, and enforcement of governing documents. You will coordinate with Community Managers to maintain standards and resident relations, delivering timely reports and correspondence to boards.

The role requires a high school diploma, at least one year in customer service, and proficiency in Microsoft Office. Travel to assigned communities is expected.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience.
• Proficient with Microsoft Word, Excel, Outlook.
• Strong communication and conflict-resolution skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Conduct regular site inspections of HOA communities to identify violations and maintenance concerns.
• Monitor appearance and adherence to governing documents, CC&Rs, and policies.
• Prepare inspection reports with photos and correspondence for homeowners and boards.
• Track and manage compliance cases from start to resolution with timely follow-up.
• Maintain compliance tracking systems and ensure accurate documentation.
• Review architectural modifications for adherence to community standards.
• Identify common maintenance issues and provide recommendations to preserve property values.
• Monitor deadlines and enforce association rules consistently.
• Collaborate with Community Managers to facilitate effective resident communication.
• Provide administrative support to Community Managers as needed.

Skills

Customer service

Microsoft Office

Conflict resolution

Time management

Attention to detail

Confidentiality

Education

High School Diploma or GED

Job description

Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading community management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Compliance Coordinator to support our community management initiatives.

Benefits Summary:

• Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
• Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of40.00 hours (5 days) per calendar year
• 401k offered
• 9 paid holidays
• Medical, dental and vision offered
• Short and long term disability plus other voluntary insurance options
• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Employee Referral Bonus Program
• Wellness Incentives

Compensation:

$25.00 - $30.00 per hour ; direct experience highly considered

How Our Employees Make an Impact:

Our Compliance Coordinator plays a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

• Conduct regular site inspections, roughly 60% of time, of assigned HOA communities to identify and document covenant violations, maintenance concerns, and compliance issues.
• Monitor community appearance and adherence to governing documents, including CC&Rs, design guidelines, and association policies.
• Prepare detailed inspection reports, photographic documentation, and compliance correspondence for homeowners and boards.
• Track and manage compliance cases from identification through resolution, ensuring timely follow-up and accurate recordkeeping.
• Maintain compliance tracking systems and databases, ensuring all inspections, notices, and communications are accurately documented.
• Review architectural and property modifications to ensure they align with community standards and governing documents.
• Identify common community maintenance issues and proactively communicate recommendations to preserve property values and community aesthetics.
• Monitor deadlines and compliance timelines to ensure consistent enforcement of association rules and policies.
• Partner with management teams to promote positive resident relationships while maintaining fair and consistent compliance practices.
• Ensure compliance activities are conducted in accordance with association governing documents, company policies, and applicable regulations.
• Travel throughout assigned communities to perform inspections and maintain a visible association presence.
• Collaborate with the Community Managers to ensure effective communication channels between residents and management.
• Administrative Support of the Community Managers, as needed.
• Self-motivated, proactive, detail oriented, and a team player.
• Time management and time critical prioritization skills.
• High School Diploma or GED
• Minimum one year experience in customer service
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of customer service best practices and conflict resolution techniques at a proficient level
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.