Community Manager

associacareers; Carlsbad (CA); On-site; USD 70,000 - 84,000; Full time

Job summary

Associa Careers is seeking a Community Manager I to supervise the operation and administration of a community association in Carlsbad, CA. You will work closely with homeowners, vendors, and the Board of Directors to ensure smooth management and timely communication.

The role emphasizes strong organizational skills, knowledge of HOA operations, and professional customer service to support board decisions and maintain community standards.

Qualifications

• Associates Degree required.
• Bachelor's Degree preferred.
• 0–3 years in community association experience.

Responsibilities

• Supervise operation and administration of the Association.
• Liaise with the Board of Directors and homeowners.
• Prepare Board packages and attend meetings.
• Review financial reports and assist with annual budget.
• Oversee vendor management and procurement processes.
• Ensure compliance with policies and procedures.

Skills

MS Office

Real estate/HOA knowledge

Customer service

Communication

Time management

Education

Associates Degree

Bachelor's Degree Preferred

Job description

Job Summary

A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

Duties include but not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation:

$70,304–$84,000; direct experience highly considered

Employment Type:

Full-time

Work Location:

1921 Palomar Oaks Way, suite 205, Carlsbad, CA 92008

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• Associates Degree Required
• Bachelor's Degree Preferred
• 0 -- 3 Years of Community Association Experience