Compliance Coordinator

Core Home; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Core Home is seeking a QA/Testing Coordinator to manage production testing, CAPA processes, and annual testing programs across national brands and replenishment items.

You will coordinate with third‑party labs, ensure timely submissions, and support factories on testing requirements while resolving retailer and buyer issues。 The role demands strong Excel skills, data tracking, and cross‑functional communication to drive compliant testing programs and timely issue resolution across global

Qualifications

• 1–3 years of experience in QA, compliance, product testing, or supply chain coordination.
• Experience in consumer goods, housewares, or electronics preferred.
• Strong organizational and data tracking skills (Excel required).
• Ability to manage multiple timelines and follow‑up tasks.
• Strong communication skills with factories and cross‑functional teams.
• Detail‑oriented with strong problem‑solving ability.

Responsibilities

• Maintain production testing trackers for national brand and replenishment items.
• Coordinate product testing submissions with third‑party labs (e.g., UL and other testing agencies).
• Prepare and submit test samples, applications, and supporting documentation.
• Track testing timelines and proactively manage delays or issues.
• Support China team and factories on testing requirements and execution.
• Investigate test failures with factories and identify root causes.
• Prepare CAP (Corrective Action Plans) for approval.
• Coordinate with internal compliance and QA teams for: Conditional approvals, Running changes, Retest approvals.
• Follow up with factories to ensure corrective actions are implemented.
• Manage annual production testing for replenishment items.
• Request, review, and submit required samples to labs.
• Prepare UL applications and required documentation.
• Maintain and update annual testing trackers.
• Ensure compliance deadlines are met for ongoing product lines.
• Manage customer complaints from Walmart.com and buyer teams across all categories.
• Prepare CAP documentation for buyer review and approval.
• Communicate findings to account managers and internal stakeholders; ensure factory corrective actions are implemented in production and replenishment orders.

Skills

QA

Compliance

Product testing

Supply chain

Data tracking

Excel

Cross-functional

Communication

Job description

Key Responsibilities

1. Production Testing & Test Management

• Maintain and update production testing trackers for national brand and replenishment items
• Coordinate product testing submissions with third‑party labs (e.g., UL and other testing agencies)
• Prepare and submit test samples, applications, and supporting documentation
• Track testing timelines and proactively manage delays or issues
• Support China team and factories on testing requirements and execution

2. Test Failure Management & CAPA Support

• Investigate test failures with factories and identify root causes
• Prepare and submit CAP (Corrective Action Plans) for approval
• Coordinate with internal compliance and QA teams for:
• Conditional approvals
• Running changes
• Retest approvals
• Follow up with factories to ensure corrective actions are implemented

3. Annual Testing Program Management

• Manage annual production testing for replenishment items
• Request, review, and submit required samples to labs
• Prepare UL applications and required documentation
• Maintain and update annual testing trackers
• Ensure compliance deadlines are met for ongoing product lines

4. Retailer & Buyer Issue Resolution

• Manage customer complaints from Walmart.com and buyer teams across all categories
• Prepare CAP documentation for buyer review and approval
• Communicate findings to account managers and internal stakeholdersEnsure factory corrective actions are implemented in production and replenishment orders

Skills & Qualifications

• 1–3 years of experience in QA, compliance, product testing, or supply chain coordination
• Experience in consumer goods, housewares, or electronics preferred
• Strong organizational and data tracking skills (Excel required)
• Ability to manage multiple timelines and follow‑up tasks
• Strong communication skills with factories and cross‑functional teams
• Detail‑oriented with strong problem‑solving ability
• Familiarity with product testing processes is a plus

Preferred Experience

• Experience working with third‑party labs (UL, SGS, Intertek, etc.)
• Exposure to CAPA / corrective action processes
• Experience with retail compliance (Walmart, Amazon, or similar)
• Basic understanding of product safety or regulatory requirements