Compliance Coordinator

FirstService Residential; Little Elm (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

401(k) with company match

Time off benefits

Job summary

FirstService Residential is seeking a property management professional to assist in managing assigned properties in line with company policies and standards. The role supports administration, facilities management, and homeowner relations, with flexible hours including evenings and weekends.

The position emphasizes client relations, inspections, invoice processing, and budget development. Candidates should have strong customer service, communication, and organizational skills, with 2+ years in

Qualifications

• Strong customer service principles and practices.
• Ability to read and interpret complex documents.
• Excellent interpersonal skills and time management.

Responsibilities

• Manage client relationships to ensure retention and high service levels.
• Coordinate inspections and respond to homeowner concerns.

Skills

Customer service

Interpersonal skills

Time management

Microsoft Office

Education

High School diploma or equivalency

BA/BS in Business Administration or related field

Tools

Microsoft Office

Job description

Job Overview:
This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Description
Job Overview:
This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.
Your Responsibilities

• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for the maintenance of all property violations; all field activities associated with a property as it relates to the covenants.
• Assists General Manager with processing of all property invoices.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections for violations conducted Tuesday, Wednesday and Thursday of each week.
• Coordinates insurance requirements for properties and associated vendors and insures all required documents are submitted to FirstService Residential.
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Assists in preparation of weekly manager’s reports.
• Assists in the development of operating and capital budgets.
• Performs other job-related duties as directed.
  

Education/Training
Skills & Qualifications:

• High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.
  

Experience/Knowledge/Abilities
Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal skills. Two (2) years of experience in property or building operations is preferred.

• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required.
  

What We Offer
As a full-time non-exempt associate, you will be eligible for benefits to include your choice of medical, dental, and vision plans. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $22 - $24 / hour
Disclaimer
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].
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