Compliance and Design Review Coordinator

KEYSTONE PACIFIC PROPERTY MANAGEMENT; Palm Desert (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Opportunities for career growth

Training and mentorship from senior HO

Mileage Reimbursement

Medical (HMO and PPO), Dental, and Vis

Flexible Spending Account

Pet Insurance

Pre-Paid Legal

Employer Paid Basic Life/AD&D_INS

Voluntary Life and Short-Term Disab

Free Employee Assistance Program

401(k) Retirement plan with Company M

Financial and Health/Wellness Educat

Bereavement and Mandated Leave of Abs

Paid Time Off (PTO)

12 Paid Holidays (Floating Holiday/Hal

Job summary

Keystone Pacific Property Management, LLC in Irvine, CA, is hiring a Compliance and Design Review Coordinator to ensure adherence to community association rules and to serve as a liaison between homeowners and the Design Review Board.

The role involves conducting site visits, documenting violations, coordinating design reviews, and supporting policy development, with opportunities for growth within a service-driven HOA environment.

Qualifications

• 2–3 years of experience in customer service.
• Strong organizational and computer skills.
• Ability to multi-task with attention to detail.
• Excellent interpersonal and communication skills.
• Proficiency in English required.

Responsibilities

• Complete all community site visits for compliance inspections, per contracted terms.
• Document, photograph and record all violations while maintaining accurate records.
• Maintain accurate records of complaints and inspections and work with homeowners to resolve issues.
• Assist in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents.
• Reviews and signs all compliance communications.
• Point of contact for member call-ins/communications and compliance.
• Prepares facts and evidence of all hearings/penalty matters for manager.
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board.
• Coordinate design review administration.
• Assist community members with the review of Design Review Standards and submission of architectural design review applications.
• Inspect completion of design review approvals and/or design review compliance matters.
• Updates reports accordingly for managers.
• Scanning and organization of documents.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Skills

Customer service

Organization

Attention to detail

Interpersonal skills

Verbal and written communication

English proficiency

Driver's license

Education

Bachelor’s degree (plus)

High School Diploma or GED

HOA experience

Tools

MS Office

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for a Compliance and Design Review Coordinator to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary

The Compliance and Design Review Coordinator prepares evidence and ensures compliance for all community association penalty matters as well as serves as a liaison between homeowners and the Design Review Board.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities

• Complete all community site visits for compliance inspections, per contracted terms.
• Document, photograph and record all violations while maintaining accurate records.
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues.
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents.
• Reviews and signs all compliance communications.
• Point of contact for member call-ins/communications and compliance.
• Prepares facts and evidence of all hearings/penalty matters for manager.
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board.
• Coordinate design review administration.
• Assist community members with the review of Design Review Standards and submission of architectural design review applications.
• Inspect completion of design review approvals and/or design review compliance matters.
• Updates reports accordingly for managers.
• Scanning and organization of documents.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements

• Must possess valid Driver’s License and maintain clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• 2-3 years of experience in customer service.
• Organizational and computer skills.
• Ability to multi-task.
• Obtain strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Proficient in English.

Education and/or Experience

• Bachelor’s Degree is a plus.
• High School Diploma or GED required.
• 1-2 years of HOA experience preferred.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Ability to drive to communities.
• Ability to attend community walk-throughs and inspections that may include walking at an incline.
• Ability to sit, stand, and operate business equipment.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.