HOA Community Association Manager

Pilot Property Management, Inc.; Aurora (CO); Hybrid; USD 70,000 - 76,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Medical, dental, vision

401(k) with company match

Paid time off

Education support

Cell phone stipend

Mileage reimbursement

Training and mentorship

Paid holidays

EAP

Job summary

Keystone Pacific Property Management, LLC is seeking an experienced HOA Community Association Manager to oversee a portfolio of homeowner associations, delivering excellent service to homeowners, board members and vendors.

The role emphasizes collaboration with Boards, budget management, and communication duties while maintaining client satisfaction and retention in a hybrid work environment.

Qualifications

• 2-4 years of HOA management experience.
• 2-3 years of customer service experience.
• CAI or CACM certification a plus.
• Bachelor’s degree preferred; HS diploma required.

Responsibilities

• Manages operations for a portfolio of homeowner associations.
• Liaises with Boards, vendors, contractors, and homeowners.
• Prepares newsletters and communications to residents.
• Creates and manages budgets and financials.

Skills

Interpersonal skills

Verbal & written communication

Problem-solving

Multitasking

Organizational skills

Attention to detail

Driving/Transportation

Education

Bachelor’s Degree

High School Diploma or GED

CAI or CACM Certification

Tools

Computer skills

Job description

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with regional offices in Aurora and Westminster Colorado. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have an excellent opportunity for an experienced HOA Community Association Manager to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

Job Type: Full-time

Summary

Manages a portfolio of homeowner community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.

Why join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties And Responsibilities

• Manages all operations for a portfolio of homeowner community associations.
• Partners with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Ensure client satisfaction and account retention.
• Prepares association newsletter and/or other communication with owners and residents as required.
• Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manages and runs monthly, bi-monthly, quarterly, and annual Board Meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Participates in the emergency after-hours phone program.
• Complies with company policies and procedures.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements:

• Must have a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong Knowledge of industry trends.
• Strong computer skills.
• Exhibits professionalism and calm demeanor.
• Demonstrated problem-solving abilities.
• Ability to multitask and effective organizational skills.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Verifiable references.
• Able to pass a background check.

Education And/or Experience

• 2-4 years of experience working in an HOA management role.
• 2-3 years of experience in customer service.
• CAI or CACM Certification(s) are a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on "Careers" and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and DMV Check.

Salary Description

$70,000 - $76,000 Annually