Compliance and Design Review Coordinator

Pilot Property Management, Inc.; Palm Desert (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Career growth opportunities

Mileage Reimbursement

Medical (HMO and PPO)

Flexible Spending Account

Pet Insurance

401(k) with Company Match

Paid Time Off

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC is seeking a Compliance and Design Review Coordinator to prepare evidence for penalties and act as liaison between homeowners and the Design Review Board. The role involves site visits, documenting violations, and coordinating design review processes in a dynamic HOA environment.

Candidates should have 2–3 years in customer service, strong communication, and organizational skills; a Bachelor’s Degree is a plus.

Qualifications

• 2–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Proficient in English; strong written and verbal communication.
• Bachelor’s Degree is a plus.
• High School Diploma or GED required.
• 1–2 years HOA experience preferred.

Responsibilities

• Complete community site visits for compliance inspections per contracted terms.
• Document, photograph and record all violations with accurate records.
• Maintain records of complaints and inspections and work with homeowners to resolve issues.
• Assist in creation and adoption of policies based on state statutes and governing documents.
• Review and sign all compliance communications; be liaison for homeowners and Design Review Board.
• Coordinate design review administration and assist with submissions.

Skills

Customer service

Communication skills

Organizational skills

Valid driver’s license

Multitasking

Education

Bachelor’s Degree is a plus

High School Diploma or GED required

Job description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

Job Type: Full-time

Summary

The Compliance and Design Review Coordinator prepares evidence and ensures compliance for all community association penalty matters as well as serves as a liaison between homeowners and the Design Review Board.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties And Responsibilities

• Complete all community site visits for compliance inspections, per contracted terms.
• Document, photograph and record all violations while maintaining accurate records.
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues.
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents.
• Reviews and signs all compliance communications.
• Point of contact for member call-ins/communications and compliance.
• Prepares facts and evidence of all hearings/penalty matters for manager.
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board.
• Coordinate design review administration.
• Assist community members with the review of Design Review Standards and submission of architectural design review applications.
• Inspect completion of design review approvals and/or design review compliance matters.
• Updates reports accordingly for managers.
• Scanning and organization of documents.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements

• Must possess valid Driver’s License and maintain clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• 2-3 years of experience in customer service.
• Organizational and computer skills.
• Ability to multi-task.
• Obtain strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Proficient in English.

Education And/or Experience

• Bachelor’s Degree is a plus.
• High School Diploma or GED required.
• 1-2 years of HOA experience preferred.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Ability to drive to communities.
• Ability to attend community walk-throughs and inspections that may include walking at an incline.
• Ability to sit, stand, and operate business equipment.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary Description

$26.00 - $30.00 hourly