Administrative Assistant

AAM Brand; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Associated Asset Management in Tempe, AZ is seeking a detail-oriented administrative professional to support Community Managers, assist residents, and help communities run smoothly. The role involves customer service, preparing/mailing violation letters, and handling essential administrative duties to keep projects organized.

Primary responsibilities include supporting Community Managers, addressing homeowner inquiries, tracking submittals, and coordinating BOD meetings.

Qualifications

• 3 years of full-time, paid administrative support experience in an office environment involving customer service both in person and over the phone.
• Bilingual ability (English and Spanish) is preferred.
• High School diploma or better is required.

Responsibilities

• Provides direct support to assigned Community Managers to meet community standards.
• Addresses customer issues and ensures long-term solutions.
• Provides customer service to homeowners via phone and email.
• Maintains processes for tracking architectural submittals and boards meeting logistics.
• Assists with preparing and mailing violation letters and related administrative tasks.

Skills

Customer service

Administrative support

Multitasking

Communication skills

Microsoft Office

Education

High School or better

Tools

Microsoft Office

Job description

Arizona Tempe Office
Tempe, AZ 85282, USA

Description

If you are looking to join a team that takes pride in a high-performing culture, with a specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management! We’re looking for a detail-oriented professional who enjoys supporting Community Managers, assisting residents, and helping communities run smoothly. In this role, you’ll provide key administrative support—including customer service, preparing and sending violation letters, and handling essential administrative tasks that keep projects organized and communities thriving.

Position Summary:

Primarily responsible for providing administrative assistance to assigned Community Managers which includes customer service, preparing/mailing violation letters, and overall administrative duties that lead to the success of ongoing projects.

Position Responsibilities:

• Provides direct support to assigned Community Managers in order to meet community standards.
• Addresses customer issues and ensures effective, long-term solutions.
• Provides customer service to homeowners via phone and email.
• Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
• Maintains an effective process for tracking architectural submittals.
• Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
• Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings.
• Works with vendors to provide direction and collect bids per the manager.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Maintains strict adherence to community and company deadlines.
• Provides relief to front receptionist.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Primarily sitting in an office setting utilizing computer.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.

Qualifications

Education

Required

High School or better.

Experience

Required

3 years:

Full time, paid, professional experience working in an administrative support role within an office environment involving customer service in person and over the phone.

Preferred

2 years:

Full time, paid, professional experience working in an administrative support role within the HOA/Property Management industry. Bilingual (English and Spanish).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.