Complex Service Technician V

Johnson Controls, Inc.; San Leandro (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Complex Service Technician V, where your expertise in security systems will shine. This role involves troubleshooting and servicing various systems, ensuring they function optimally while delivering exceptional customer service. You'll be part of a dynamic team, working with leading security technologies and collaborating with key agencies. With a competitive hourly rate and a comprehensive benefits package, this opportunity offers a chance to grow your career in a supportive environment. If you're passionate about technology and customer satisfaction, this role is perfect for you!

Qualifications

• 3 years of experience in low-voltage or security industry.
• Excellent knowledge of major security manufacturer platforms.

Responsibilities

• Troubleshoot and repair intrusion detection and fire alarm systems.
• Coordinate inspections with police and fire departments.

Skills

Verbal Communication

Troubleshooting

Customer Service

Low-Voltage Systems Knowledge

Security Systems Knowledge

Education

High School Diploma or GED

Tools

Hand Tools

Power Tools

Job description

Complex Service Technician V

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation (if applicable).
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assist fellow service technicians with system repairs and complete minor repairs including battery replacement.
• Test operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.

What we look for

Required

• 3 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including: Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• High school diploma or GED.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.

Ability to communicate and provide excellent customer service is very important for this role.

HIRING HOURLY RANGE: $42-52+ (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.