Field Service Technician, Remote: Texas, Heil Environmental

Terex; Oklahoma; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to deliver exceptional customer service and technical support. This role involves extensive travel, providing equipment demonstrations and troubleshooting for a diverse range of products. The ideal candidate will possess strong communication skills and a solid understanding of hydraulic and electrical principles. Join a forward-thinking company that values diversity and offers competitive salaries, advancement opportunities, and comprehensive benefits. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Paid Vacation

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Requires minimum 2-year Technical School or equivalent experience.
• Ability to understand hydraulic and electrical principles.

Responsibilities

• Provide technical service and equipment demonstrations nationwide.
• Troubleshoot customer issues via phone and online.

Skills

Troubleshooting

Hydraulic Principles

Electrical Principles

Communication

Teamwork

Customer Service

Education

2-year Technical School

College Degree

Tools

PC for repairs

Modems

Job description

Field Service Technician, Remote: Texas, Heil Environmental

Job Description:

Operating Company: Environmental Solutions Group – Heil Environmental

Location: Remote: Texas home base

Reports to: Field Service Manager

Department: Field Service

POSITION SUMMARY:

Primarily responsible for providing or coordinating equipment start-ups, demonstration, and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone, general and technical information, planning and conducting training, and performing field service work assisting customers with problems associated with these areas. This position will require in-depth product knowledge of all Marathon product offerings with a willingness to learn other ESG product offerings as jobs arise.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Demonstration/Promotional Responsibilities:

• Recognized as the company expert in operation and demonstration of Environmental Solutions Group’s complete portfolio of new and existing Heil products, Marathon products, 3rd Eye products, Bayne products, and Curotto products to showcase equipment features and benefits.
• Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.
• Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.
• Job focus is to help expose dealers and consumers to the ESG Equipment brands.
• General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year.

Technical Service Responsibilities:

• Receives customer inquiries regarding all company products and resolves customer problems, including troubleshooting assistance via telephone.
• Repair machine through modems online with PC, sending programs to customers and communicating through e-mail.
• Revise and modify engineering designs in the field to include PLC/controller programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
• Completes periodic reports, including evaluating data collecting and writing summaries to validate or show deviations from quality standards.
• Verifies accounting reports for all accounts associated with the Service Department.
• Drives company and personal vehicles and uses airlines for field service visits, including assisting customers with installations, training, troubleshooting, etc.
• Requires willingness and ability to travel as needed (occasionally on short notice) and requires valid driver’s license and credit card.
• Travel required up to 98% of time.

Other Job Functions:

• Attends required training sessions, workshops, seminars, etc.
• Work with Engineering as needed on research and development of new equipment.
• Performs other various duties as may be assigned.

JOB SPECIFICATIONS:

• Minimum 2-year Technical School, College or equivalent work experience.
• This position will require the ability to travel 98% of the time.
• Requires ability to understand general arithmetic; speak and write in a clear and understandable manner for internal/external relations; understand complex verbal or written instructions; understand hydraulic and electrical principles; read blueprints and/or electrical schematics.
• Requires normal attention with periods of high concentration intermittently to assist customers and to inspect products at various stages of production process to determine and maintain quality and reliability of products.
• Requires walking/standing approximately 50%, sitting approximately 50% and lifting up to 40 pounds approximately 10% of time.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture.

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.