Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Hilton Global in; Orlando (FL); On-site; Full time

Job summary

Join a dynamic reservations team at a leading hotel complex in Orlando as a Complex Reservations Coordinator. This role focuses on group reservations while offering opportunities for career advancement. Ideal candidates will have hospitality experience and excellent communication skills.

Benefits

Medical insurance coverage

Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education via Guild Education

401K plan with company match

Hilton Shares employee stock purchase program

Career growth and development opportunities

Qualifications

• Previous hospitality experience in reservations or front desk.
• Excellent communication and multitasking skills.

Responsibilities

• Focus on group reservations and manage room blocks.
• Answer reservation calls and emails professionally.
• Coordinate with hotel departments as needed.

Skills

Communication

Multitasking

Detail-oriented

Tools

Microsoft Office

OnQ

R&I

Job description

Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando (Finance)

Signia by Hilton Orlando and the adjacent Waldorf Astoria Orlando, two official Walt Disney World hotels, are seeking a Complex Reservations Coordinator to join their dynamic reservations team. The properties combined feature over 1,500 rooms, 12 restaurants and lounges, and more than 350,000 sq. feet of meeting and event space.

The ideal candidate will have previous hospitality experience in reservations, front desk, or group housing, be detail-oriented, and possess excellent communication and multitasking skills. Experience with Microsoft Office, OnQ, and R&I is highly preferred. This role offers a great opportunity to advance your hospitality career within a large complex operation.

Shift Pattern

Monday-Friday, 8:30 am - 5:00 pm; weekends as needed

Pay Rate

$20.23 per hour plus an upsell incentive program

Benefits

Hilton supports the mental and physical wellbeing of all team members through innovative programs and benefits, including:

• Access to pay when needed through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources, including Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education via Guild Education, including degrees and certifications
• 401K plan with company match
• Hilton Shares employee stock purchase program at a 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions.

Responsibilities

• Focus mainly (90%) on group reservations, with 10% on leisure wholesale third-party bookings
• Create and manage group room blocks, build SRPs in ONQ and R&I
• Monitor group blocks, ensure cut-off dates are met, track group performance, and process rooming lists via Passkey
• Answer reservation calls and emails professionally, providing accurate information on availability and other inquiries
• Coordinate with hotel departments as needed
• Confirm individual reservations via phone and email, including third-party requests

Candidate Profile

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing always
• Leadership - leading in our industry and communities
• Teamwork - collaborating effectively
• Ownership - taking responsibility for actions
• Now - operating with urgency and discipline

We also seek qualities such as:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

Working at Hilton

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. Our mission is to create remarkable experiences worldwide, with our team members at the heart of our success.