Complex Rehab Care Coordinator

Blackburn'S Physicians Pharmacy; Tarentum (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Blackburn’s is seeking a detail-oriented Complex Rehab Coordinator in Tarentum, PA. You will coordinate patient accounts, communicate with patients and providers, and manage insurance verifications and authorizations to ensure timely and accurate documentation.

The role requires 1–3 years in healthcare/medical office settings, Medicare/Medicaid experience, and strong organizational and communication skills to support patients’ access to specialized equipment and services.

Qualifications

• 1–3 years of experience in healthcare, medical office administration, or insurance coordination (preferred).
• High School Diploma or Technical Degree required.
• MUST HAVE experience with Medicare/Medicaid.
• Proficiency in Microsoft Office, Outlook, and data entry systems.
• Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong problem-solving skills and excellent written and verbal communication abilities.
• A compassionate, customer-focused mindset and commitment to accuracy and detail.

Responsibilities

• Coordinate and process patient accounts with a high level of accuracy and attention to detail.
• Serve as the primary point of contact for patients, referral sources, and healthcare providers, delivering exceptional service and timely communication.
• Manage scheduling, intake procedures, insurance verification, and authorization workflows.
• Prepare delivery documentation and confirm all required medical paperwork is complete and compliant.
• Communicate with patients, clinicians, and insurers to confirm medical necessity and obtain needed approvals.
• Assist in troubleshooting equipment needs and collaborate with internal teams to ensure timely resolution.
• Support team success through knowledge sharing, training assistance, and identifying opportunities for process improvement.

Skills

Organizational skills

Communication skills

Problem solving

Compassionate mindset

Education

High School Diploma or Technical Degree

Medicare/Medicaid experience

Tools

Microsoft Office

Outlook

Data entry systems

Job description

Blackburn’s is seeking a detail-oriented Complex Rehab Coordinator in Tarentum, PA. You will coordinate patient accounts, communicate with patients and providers, and manage insurance verifications and authorizations to ensure timely and accurate documentation.

The role requires 1–3 years in healthcare/medical office settings, Medicare/Medicaid experience, and strong organizational and communication skills to support patients’ access to specialized equipment and services.