Complex GM: Lead Dual-Hotel Operations & Growth

Columbia Hospitality; Bellingham (WA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Incentive Plan Eligible

Get Paid Daily

Paid Time off

Medical, Dental, Vision

401K

HSA/FSA

Discounted Lodging

Employee Assistance Program

Volunteer Opportunities

Learning Platform

Job summary

Columbia Hospitality is seeking a Complex General Manager to lead Hotel Leo and Heliotrope Hotel in Bellingham, WA. You will provide overall direction, coordinate all departments, and align operations with financial and service goals in a downtown setting.

You’ll lead group sales, liaise with local partners, and implement standards, budgets and profitability strategies to deliver exceptional guest experiences.

Qualifications

• 5+ years progressive General Manager experience in hospitality.
• Strong leadership and financial acumen.
• Excellent communication and customer service focus.

Responsibilities

• Provides overall direction, coordination and leadership for all departments at each property.
• Leads support for all group sales outreach, negotiations, planning and service.
• Direct liaison to all community organizations, city officials, industry associations and public relations entities.
• Ensures all applicable standards, policies and procedures are fully implemented in all departments.
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property.
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth).
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
• Establishes sound pricing policies for guest services. Reviews and approves operating expenses.
• Develops and implements strategies to enhance profitability and revenue generation.
• Directs the accurate and on-time preparation, production and distribution of all required reports.
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements.
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary.
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Conducts training on job standards and areas of responsibility as needed.

Skills

Leadership

Financial management

Communication

Budgeting

People management

Job description

Columbia Hospitality is seeking a Complex General Manager to lead Hotel Leo and Heliotrope Hotel in Bellingham, WA. You will provide overall direction, coordinate all departments, and align operations with financial and service goals in a downtown setting.

You’ll lead group sales, liaise with local partners, and implement standards, budgets and profitability strategies to deliver exceptional guest experiences.