Complex General Manager | Hotel Leo & Heliotrope Hotel

Columbia-Hospitality; Bellingham (WA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Salary $100k–$110k

Incentive plan

Paid daily

Paid time off

Benefits package

Med/Dental/Vision

401K

HSA/FSA

Culture of excellence

Employee development

Referral bonus

Job summary

Columbia Hospitality seeks a Complex General Manager for Hotel Leo and Heliotrope Hotel in Bellingham, WA. You will oversee all departments, drive profitability, and manage group sales, community relations, and strategic operations.

This role requires strong leadership, financial acumen, and a track record of operational excellence. The position offers a salary range of $100,000–$110,000 with an incentive plan, paid time off, and comprehensive benefits.

Qualifications

• 5+ years progressive GM experience at a property of similar size and service level

Responsibilities

• Provide overall direction and leadership for all departments at each property
• Lead group sales outreach, negotiations, and service
• Liaise with community organizations, city officials and industry groups
• Ensure policies and procedures are implemented across departments
• Assist in annual budget and financial plan preparation
• Set and monitor operating goals and budget adherence
• Develop pricing policies and monitor expenses
• Drive profitability and revenue strategies
• Oversee reports and asset protection programs
• Respond to guest feedback and implement service improvements
• Represent the property in the local community and with partners
• Recruit, train, and develop staff; conduct performance reviews
• Provide ongoing training on standards and responsibilities

Skills

General Manager experience

Legal compliance

People management

Financial management

Job description

Complex General Manager | Hotel Leo & Heliotrope Hotel

Hotel Leo, 1224 Cornwall Ave, Bellingham, Washington, United States of America •

Heliotrope Hotel, 2419 Elm St, Bellingham, Washington, United States of America

Job Description

Complex General Manager | Hotel Leo & Heliotrope Hotel (Bellingham, WA)

Bellingham, Washington is a unique mix of human vitality and natural geography, situated between the Cascade Mountains and the Salish Sea. Located between Vancouver, BC and Seattle, we've got the dynamic vibe you'd expect from a city, and also offer world-class cycling, snow and water sports, hiking, and much more within an hour's drive.

Hotel Leo is in the heart of historic downtown Bellingham, a thoughtfully restored a historic hotel, joining modern comforts with classic style. Hotel Leo is a hospitality hub, offering a unique combination of hotel lodging in our south wing and apartment residences in the tower, with a lively mix of guests and tenants sharing common spaces and the many opportunities of downtown Bellingham just a walk away.

The Heliotrope Hotel is at the center of it all, located less than a mile from Bellingham's downtown core and nearby nature. To aid your adventures, we offer bike storage and a bike washing station, boot driers, and comfortable spaces to relax before and after excursions. We provide local knowledge to inform both your urban and outdoor adventures, and a haven at the heart of things to settle in after you've gone out.

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Salary Range: $100,000 - $110,000
• Incentive Plan Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Provides overall direction, coordination and leadership for all departments at each property
• Leads support for all group sales outreach, negotiations, planning and service
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
• Establishes sound pricing policies for guest services. Reviews and approves operating expenses.
• Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reportsProtects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

The Nitty Gritty

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
This thoughtfully restored, historic hotelmay have been through many iterations over its lifespan, and yet has always been synonymous with the highest standards of hospitality.
Welcome to Hotel Leo,locatedi n the heart of wonderful downtown Bellingham. Hotel Leo, which is on both the National and Local Historic Registry, combines modern comfort with classic style - offering a unique combination of hotel lodging and apartment residences - with a lively mix of common spaces.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Hotel Leo, 1224 Cornwall Ave, Bellingham, Washington, United States of America,

Heliotrope Hotel, 2419 Elm St, Bellingham, Washington, United States of America