Complex Claims Specialist- Cyber Tech E&O Media & Crime

HICIX Hiscox Insurance Company Inc.; Chicago (IL); Hybrid; USD 125,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and bonus

Comprehensive health insurance

401(k) with competitive company matching

24 paid time off days

Paid parental leave

4-week paid sabbatical after every 5 years of service

Job summary

HICIX Hiscox Insurance Company Inc. is looking for a Complex Claims Specialist based in Chicago, IL, to analyze liability claims and ensure swift resolutions. The role involves collaboration with customers and brokers in a hybrid work environment, requiring office attendance two days a week.

The ideal candidate will possess extensive experience in claims handling, especially in Cyber and Technology coverage. A law degree is preferred but not mandatory. Competitive salary and comprehensive benefits are offered, reflecting personal and company performance.

Qualifications

• 5+ years of professional lines claims handling experience.
• Minimum of 2–3 years professional experience in Cyber and Technology coverage.
• Proven ability to positively affect complex claims outcomes.

Responsibilities

• Analyze liability claim submissions for potential coverage.
• Set adequate case reserves and respond to inquiries.
• Draft coverage analyses for tech E&O claims.

Skills

Claims handling

Negotiation

Analytical skills

Verbal communication

Written communication

Education

B.A./B.S. degree from an accredited college or university

JD from an ABA-accredited law school

Job description

Job Type: Permanent. Hybrid: requires attendance in office two (2) days per week. Possible office locations: West Hartford, CT; Atlanta, GA; Boston, MA; Chicago, IL; Manhattan, NY.

About the Hiscox Claims team

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in‑house roles, working together to provide the ultimate product to the market. Complex Claims Specialists are empowered to manage their claims with high authority, delivering fair and fast resolution for insured and broker partners.

The Role

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, respond promptly to inquiries from customers and brokers, and proactively drive early resolution of claims within our commercial lines of insurance. The focus is on servicing claims from Cyber, Tech PL, Media and/or Crime professional liability lines.

Key Responsibilities

• Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses for tech E&O, first and third‑party cyber claims
• Strategizing and maximizing early resolution opportunities
• Monitoring litigation and managing local defense and breach counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third‑party vendor and service provider spend
• Continually assessing exposures and adequacy of claim reserves, and escalating high‑exposure and/or volatile claims to line manager
• Liaising directly on a daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

Must‑Haves

• 5+ years of professional lines claims handling experience
• JD from an ABA‑accredited law school and bar admission in good standing may be considered as a supplement to claims handling experience
• Minimum of 2–3 years professional experience in Cyber and Technology coverage
• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effective litigation leadership
• Advanced knowledge of coverage within the team’s specialty or focus
• Advanced knowledge of litigation process and negotiation skills
• Excellent verbal and written communication skills
• Advanced analytical skills
• B.A./B.S. degree from an accredited college or university; JD from an ABA‑accredited law school is preferred

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• Comprehensive health insurance: Vision, Dental and FSA (medical, limited purpose and dependent care)
• Company‑paid group term life, short‑term disability and long‑term disability coverage
• 401(k) with competitive company matching
• 24 paid time off days with 2 Hiscox Days
• 10 paid holidays plus 1 paid floating holiday
• Ability to purchase 5 additional PTO days
• Paid parental leave
• 4‑week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs (annual reimbursement up to $600 for health club membership or fitness program fees)
• Company‑paid subscription to Headspace to support mental health and wellbeing
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program
• Dynamic, creative and values‑driven culture with modern open office spaces and complimentary drinks
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non‑profits via the Hiscox USA Foundation

Salary Range: $125,000–$160,000 (actual salary determined by role complexity, location, skills, experience and other factors).