Complex Claims Specialist - A&E

Hiscox; Chicago (IL); Hybrid; USD 125,000 - 155,000; Full time

Benefits offered by this job

401(k) with competitive company matching

Comprehensive health insurance

24 paid time off days

Paid parental leave

Job summary

Hiscox in Chicago is seeking a Complex Claims Specialist to analyze liability claims for potential coverage and facilitate resolution for our clients. Candidates must have 5+ years of relevant experience or a JD from an ABA-accredited law school. This role offers a hybrid work model with two days required in-office per week.

Expect competitive salary, comprehensive benefits including health insurance, and a valued company culture. Applicants should have excellent analytical skills and strong communication abilities.

Qualifications

• 5+ years of experience with a JD or 10+ years of relevant experience.
• Excellent analytical skills and communication skills are necessary.
• Adjuster licensing required within 90 days of employment.

Responsibilities

• Analyze liability claim submissions for potential coverage.
• Strategize and maximize early settlement opportunities.
• Liaise directly on a daily basis with insureds and brokers.

Skills

Excellent analytical skills

Excellent verbal and written communication skills

Strong ability to establish rapport and build relationships

Team-oriented

General understanding of insurance law

Education

JD from an ABA-accredited law school

10+ years of relevant experience

2-3 years in Architecture & Engineering

Job description

Build a brilliant future with Hiscox

Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!

Position

Complex Claims Specialist A&E

Location

Atlanta, Boston, Chicago, Hartford, Manhattan

Job Type

Permanent

About the Hiscox Claims Team

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their cases within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The Role

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our customers and their brokers, and proactively drive early resolution of claims arising from our commercial lines of insurance. This role is open in the following cities: Atlanta, Boston, Chicago, Hartford, or Manhattan, and will focus on servicing claims and potential claims arising from our Architects and Engineers professional liability lines of business.

What you’ll be doing as the Complex Claims Specialist

• Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses
• Strategizing and maximizing early settlement opportunities
• Monitoring litigation and managing local defense counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third‑party vendor and service provider spend
• Continuously assessing exposures and adequacy of claim reserves, and escalating high‑exposure and/or volatile claims to line manager
• Liaising directly on a daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

Our Must-Haves

• 5+ years of experience with a JD from an ABA‑accredited law school and bar admission in good standing, or 10+ years of relevant experience
• A minimum of 2‑3 years professional experience in Architecture & Engineering and/or Professional Liability; coverage experience preferred
• Excellent analytical skills
• Excellent verbal and written communication skills
• Strong ability to establish rapport and build relationships with clients
• Team‑oriented, with ability to excel in a collegial environment
• 10% travel required
• A general understanding of insurance law
• Prior experience with an insurance carrier preferred
• Adjuster licensing required within 90 days of employment

Additional Factors Considered

• Ability to act as a subject‑matter expert within the team
• Demonstrated ability to work with minimal oversight
• Experience attending and leading mediations, arbitrations and trials
• Demonstrated ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other projects
• Demonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers
• Demonstrated steps toward additional certifications such as CPCU, ARMS or AINS designation
• Commitment to professional development and learning demonstrated by at least 5 hours of continuing education related to insurance topics through company training programs or external seminars and webinars

Hiscox Values

• Courage: Do the right thing however hard
• Quality: World class where it matters
• Integrity: True to our word
• Excellence in Execution: Consistent, timely, efficient delivery
• Human: Firm, fair and inclusive

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company‑paid group term life, short‑term disability and long‑term disability coverage
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and the ability to purchase 5 PTO days
• Paid parental leave
• 4‑week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company‑paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program
• Dynamic, creative and values‑driven culture
• Modern and open office spaces, complimentary drinks
• This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the listed locations

Salary Range

$125,000 – $155,000 per year. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

About Hiscox

As an international specialist insurer, Hiscox is far removed from the world of mass‑market insurance products. We focus on our key areas of expertise and strength, supported by a culture that encourages us to challenge convention and always look for a better way of doing things.

About Hiscox USA

Hiscox USA was established in 2006 to focus on the needs of underserved and specialty commercial clients via both regional broker and direct distribution channels, and is today the fastest‑growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities – New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

Work with amazing people and be part of a unique culture.