Technical Claims Director- Specialty

HICIX Hiscox Insurance Company Inc.; New York (NY); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Competitive salary and bonus

401(k) with competitive matching

Health insurance plans

Paid time off and sabbaticals

Mental health support programs

Job summary

HICIX Hiscox Insurance Company Inc. is seeking a Technical Director to oversee complex claims within the Specialty Claims organization. This role requires 7+ years of insurance litigation experience and excellent leadership skills. The position offers a hybrid work model that requires two days in the office per week.

Candidates who meet the qualifications can expect a competitive salary between $180,000 and $220,000. Hiscox is known for its values-driven culture and comprehensive employee benefits.

Qualifications

• 7+ years of insurance or law firm practice/litigation experience.
• Experience handling complex/high severity claims.
• Excellent leadership and interpersonal skills.

Responsibilities

• Provide technical expertise for complex claims.
• Mentor and train claims professionals.
• Identify emerging legal and claims trends.

Skills

Insurance litigation experience

Claims leadership experience

Strong communication skills

Technical expertise in specialty claims

Education

JD degree preferred

Job description

Job Type: Permanent. Build a brilliant future with Hiscox. About Hiscox USA: Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an “all roads lead to Hiscox” philosophy, ensuring it is available to do business with target customers whichever way they choose.

The Role

The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox’s larger and more complex claims within the Specialty Claims organization, including Allied Healthcare, A&E, Miscellaneous Professional Liability, Cyber, Crime, and Media and Technology claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control. The Technical Director role does not directly handle claims but instead provides oversight and is a deep technical resource to the entire Specialty Claims organization.

Key Responsibilities

• Partner with claims professionals and their managers in providing coverage and liability insights and oversight of the claims handled by the Specialty Claim team, including involvement in all aspects of the life of a claim with an emphasis on developing and implementing claim resolution strategies.
• Act as a coverage resource for the Specialty Claims team, identifying and addressing coverage issues, developing a coverage strategy, coordinating and directing coverage counsel and overseeing coverage litigation.
• Drive technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance.
• Partner with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, addressing both micro and macro developments.
• Identify emerging legal and claims trends and share that information (along with their impacts) with Senior Claims Leadership.
• Manage and maintain claims Watchlist and implement resolution strategies for claims on that list.
• Engage in reserve and trial roundtables.

Relevant Experience and Skills

• 7+ years of insurance and/or law firm practice/litigation experience.
• JD degree strongly preferred.
• 3+ years of claims or law firm leadership experience preferred.
• Deep technical expertise in all aspects of Specialty claims.
• Self‑starter who manages efficiently and oversees claims across various lines of business with varying degrees of complexity while partnering and collaborating with others in Claims.
• Experience in handling complex/high severity claims is required.
• Strong working knowledge of insurance coverage and coverage litigation and experience in working with coverage counsel in achieving strategic results aligned with overall claims strategy.
• Excellent leadership, communication, and interpersonal skills with ability to engage and influence across all levels of the organization.

Hiscox Values

• Courage: Dare to take a risk.
• Ownership: Passionate, commercial and accountable.
• Integrity: Do the right thing, however hard.
• Connected: Together, build something better.
• Human: Clear, fair and inclusive.

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance).
• 401(k) with competitive company matching.
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care).
• Company paid group term life, short‑term disability and long‑term disability coverage.
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days.
• Paid parental leave.
• 4‑week paid sabbatical after every 5 years of service.
• Financial Adoption Assistance and Medical Travel Reimbursement Programs.
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program.
• Company paid subscription to Headspace to support employees’ mental health and wellbeing.
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program.
• Dynamic, creative and values‑driven culture.
• Modern and open office spaces, complimentary drinks.

This position is hybrid and requires two (2) days in our office weekly. Salary Range: $180‑$220k. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.