Complex Care Navigator

University of Utah Health; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Utah Health is seeking a patient-focused care coordination professional to serve as the primary contact for complex patients through an extended treatment journey. You will schedule multi-specialty appointments, coordinate advanced imaging and tests, and respond to patient inquiries with empathy and accuracy.

Working across clinical teams and external partners, you will anticipate issues, facilitate resources, and help patients navigate the healthcare system to achieve optimal

Responsibilities

• primary contact and care coordinator for complex patients through an extended course of treatment
• manage coordination of care, such as scheduling multi-specialty appointments, advanced imaging, and diagnostic testing
• interact with patients throughout their treatment journey, anticipate, recognize, and solve issues
• act as a liaison between patients and the healthcare system, respond to patient inquiries, and facilitate resources for optimal patient care
• collaborate with multiple healthcare disciplines across the institution and with other organizations to ensure best outcomes
• exercise independent judgment in handling intricate patient scheduling needs

Job description

University of Utah Health is seeking a patient-focused care coordination professional to serve as the primary contact for complex patients through an extended treatment journey. You will schedule multi-specialty appointments, coordinate advanced imaging and tests, and respond to patient inquiries with empathy and accuracy.

Working across clinical teams and external partners, you will anticipate issues, facilitate resources, and help patients navigate the healthcare system to achieve optimal